Fly Legacy Aviation
✈️ Airlines · Philadelphia
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The flight school has poor communication and frequent no-shows.
business cancelled rental reservations after requiring training for access
Business reply on Google
We are an FAA-certified Part 141 flight school that graduates hundreds of pilots every year, not a flying club. While we have a large fleet of trainer aircraft, we also have hundreds of students and 27 instructors, so there is sometimes a shortage of aircraft. Students' lessons, and especially checkrides, always take priority over rentals, and we apologize again for not making this crystal clear to you. We wish you a joyful holiday season filled with rest, relaxation, and time spent with loved ones.
no aircraft activity observed during visit
Business reply on Google
we want everyone to know that there are many factors that effect airport operations and while we are responsible for most take offs and landings at the Northeast Philadelphia Airport, we do not control those factors. Thank you for sharing your deep thoughts with us, Niblick.
Tour was significantly shorter than paid for with poor guide communication.
Business reply on Google
Thank you for the feedback, Lacy. This is the manager. I do not have any messages from you, nor any one else in this office otherwise we would've returned your call. We're sorry to hear that you had a negative experience with our tour flight. We take our services very seriously, and we apologize for falling short in this area. We will investigate this further and take steps to improve. Please call me at 215-969-0311 x 101 to discuss further. Alex
The flight instructor was unsociable and lacked enthusiasm during the lesson.
Business reply on Google
Dear Brian, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to General Manager, Alex Souponetsky [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Staff member made discriminatory comments regarding the customer's financial status.
Business reply on Google
Dear Eden, This is Alex, what I described to you about the Private Pilot Course is what I tell absolutely everyone who is interested in learning to fly. If I wanted to get my pilot's license I would've wanted to know that information before signing up and that's why I never skip that part with potential students. I only mentioned the full course cost once to you and that there's an option to pay as you go. I thought our meeting went quite well actually and I apologize that you left feeling "not welcome" because you certainly were. This review comes as a shock, to be honest. I hope you have a good day.
Maintenance shop performs unauthorized work and refuses to provide detailed billing.
Business reply on Google
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