✈️ Airlines · San Antonio
total experiences
replied on google
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excessive wait times for showers and poor facility cleanliness
Staff aggressively removed non-trucking customers and the facility was dirty.
The toilet flush valve creates an unsanitary aerosol mist.
Kitchen staff refused to prepare fresh food orders during advertised hours.
Cashier falsely accused customer of theft during a shower credit inquiry.
An insect was found in the chicken order.
Security prohibited resting in the parking lot for safety reasons.
Staff forced RV to relocate from parking lot during rainstorm.
Showers are consistently unavailable due to staff negligence and poor maintenance.
The shower room was unsanitary with waste and used towels.
Business reply on Google
We’re sorry to hear that you did not have a great experience, Jose. We value your feedback and would appreciate the opportunity to make this right. Please don’t hesitate to contact us at 877‑866‑7378. We will also be reaching out to the team at this location to ensure your concerns are addressed. Thank you for sharing your experience, and we hope to connect with you soon.
Security guard threatened to tow customer for parking while eating.
Unsanitary facilities and staff hygiene practices with incorrect pricing.
Business reply on Google
We're sorry to hear you did not have a good experience, Nasir. We will reach out to the team at this location to make sure these issues are promptly addressed. If you would like to discuss further, please reach out to our Guest Services team at 877-866-7378. Don't hesitate to reach out to us with other thoughts you have in the future!
The shower facilities are left dirty by the cleaning staff.
Security guard prohibited overnight parking without prior signage.
Gas station displays lower prices on signs than at the pump
employees refused to ring up items and prioritized personal conversations
staff were rude and unprofessional regarding a request to clean showers
Unsanitary dining tables and staff mopping over customer footwear.
Business reply on Google
We're sorry to hear you did not have a good experience. If you would like to discuss your comments further, please reach out to our Guest Services team at 877-866-7378. Don't hesitate to reach out to us with other thoughts you have in the future!
Reserved parking spot was unavailable due to poor management of spaces.
Long wait time for shower facilities and limited parking availability.