FOOD BAZAAR
🛒 Retail & Products · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store has overpriced items and lacks basic food inventory.
Business reply on Google
Thank you for sharing your feedback with us. We're sorry to hear that your recent visit did not meet your expectations. We understand how frustrating it can be when you’re unable to find a specific item you’re looking for. Your comments regarding product availability and pricing are important to us, and we will share them with store management so they can review the current assortment and better meet our customers’ needs. We appreciate you taking the time to let us know about your experience.
Store mixes rotten produce with fresh items in the same container.
Business reply on Google
Thank you for taking the time to share this detailed feedback. We sincerely apologize for your repeated experiences with spoiled berries—especially after multiple purchases. We understand why this has led to frustration and loss of trust. This matter is being taken seriously and has been escalated to store management and our produce operations team for immediate review. You are absolutely right—customers should never have to question the safety or honesty of the products they purchase. Your comparison about fairness and trust is well taken, and we regret that this situation has fallen short of those expectations. We appreciate you speaking up and bringing visibility to this issue. While we regret losing your confidence, your feedback is critical in helping us correct practices and improve going forward.
Store refused refund for spoiled and defective food items.
Business reply on Google
Thank you for your feedback. We are always trying to improve our customer’s experience and hope we get it better the next time you visit. Please reach out to us so that we can thoroughly look into this issue at 800-553-8341
Frozen food items were clumped and tasted spoiled.
Business reply on Google
"Thank you for taking the time to share your experience, and please accept our sincere apologies. We are very sorry to hear about the condition of the Bibigo potstickers and dumplings you purchased, and we completely understand your frustration and concern—your family’s safety should never be at risk. What you described is not the standard we hold for any product in our frozen section. Clumping, excessive ice, and an off taste can indicate a temperature or handling issue, and we take matters like this extremely seriously. We appreciate you bringing it to our attention so we can investigate immediately with our store team and the product distributor. We would like to make this right for you. Please reach out to us at [[email protected]] or visit the store’s customer service desk. If possible, sharing the product details (date, store location, and any remaining packaging) will help us address the issue quickly and prevent it from happening again. Your trust is very important to us, and we hope you’ll give us the opportunity to earn it back. Thank you again for letting us know—we truly value your feedback.
Staff member was rude and ignored customer interactions.
Business reply on Google
Hello Lyan. Thanks for bringing this to our attention. We went ahead and forwarded these concerns to our Store Manager. We will provide additional customer service training to our employees and address these issues so that this does not happen again. Your feedback is very much appreciated so please don't hesitate to reach out to us again in the future. You could also call us at 800-553-8341.
Staff treats customers with suspicion and refuses parking validation assistance.
Business reply on Google
Hello Nina. Thanks for bringing this to our attention. We went ahead and forwarded these concerns to our Store Manager. We will provide additional customer service training to our employees and address these issues so that this does not happen again. Your feedback is very much appreciated so please don't hesitate to reach out to us again in the future. You could also call us at 800-553-8341.
Staff allegedly stole a customer's cellphone from the premises.
Store sold rotten meat and refused an easy refund process.
Staff provided false information about product availability over the phone.
Business reply on Google
Hello Tatyana. Thanks for bringing this to our attention. We went ahead and forwarded these concerns to our Store Manager. We will provide additional customer service training to our employees and address these issues so that this does not happen again. Your feedback is very much appreciated so please don't hesitate to reach out to us again in the future. You could also call us at 800-553-8341.
Security guard accused customer of theft while eating before paying
Business reply on Google
Hello eliana, Sorry to hear about your experience with the security guard at our store. We use an outside company, so the guards are not employees of Food Bazaar Supermarket and we do not want their actions to be a representation of who we are. We have forwarded these concerns to our upper management team and store manager in order to investigate this issue. If you would like to contact the security guard company directly, we have provided the number below so that you may proceed with filing this complaint. State Security Agency: 917-514-1679
Security guards harassed and falsely accused customer of theft
Business reply on Google
Hello ELIZABETH, Sorry to hear about your experience with the security guard at our store. We use an outside company, so the guards are not employees of Food Bazaar Supermarket and we do not want their actions to be a representation of who we are. We have forwarded these concerns to our upper management team and store manager in order to investigate this issue. If you would like to contact the security guard company directly, we have provided the number below so that you may proceed with filing this complaint. State Security Agency: 917-514-1679
Overpriced food, mandatory bag check, and rude customer service staff.
Business reply on Google
We have forwarded your concerns to our management team and it is being addressed at store level. We assure you that we will be taking disciplinary actions against this employee. If you visit our Food Bazaar again please ask to speak with the Store Manager, they would like to personally apologize for the inconvenience you have experienced at our store. We truly appreciate your business and will do everything we can to serve your needs. Please accept our apology
Security guard harassed customer and falsely accused her of shoplifting.
Business reply on Google
Thank you for your feedback E. Nicole Stoddard, we are always trying to improve our customer’s experience and hope we get it better the next time you visit. Please reach out to us so that we can thoroughly look into this issue at 800-553-8341.
Discriminatory security practices and poor produce quality with high prices.
Business reply on Google
We’d love to make you happier with us SCARS&MAKEUP. What can we do better?
The supermarket repeatedly sells spoiled chicken despite valid sell-by dates.
Business reply on Google
Hi Love Nia. We have forwarded your concerns to our store manager of this location. We are sorry for the less than satisfactory experience you had. Please contact us directly at 800-553-8341 to look into this matter with you.
The supermarket sold a bag of rotten peanuts.
Business reply on Google
Hi Latio Diop. Thanks for your feedback and bringing this matter to our attention. We have sent this information to the appropriate team members in order to address this issue and recheck these items at store level. We appreciate your business please call us at 800-553-8341 to address this issue thoroughly.
Security guard unfairly targeted customer for a receipt check
Business reply on Google
The security guards are not employees of Food Bazaar Supermarket, yet we understand that their actions are a representation of us. This issue will be brought to the attention of our security agency so that they may receive further customer service training. We value all of our customers and truly apologize for the inconvenience you've experienced at our store. If you would like to contact the security guard company directly, we have provided the number below so that you may proceed with filing this complaint. State Security Agency: 917-514-1679
Poor customer service and lack of staff assistance at the store.
Business reply on Google
Thank you for your feedback Annie. We are always trying to improve our customer’s experience and hope we get it better the next time you visit. Please reach out to us so that we can thoroughly look into this issue at 800-553-8341
Manager was dismissive and overcharged for meat after a pricing error.
Fresh produce spoils prematurely after purchase