Foothill Urgent Care
🩺 Health & Wellness · Sunland
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times to reach staff via telephone.
Business reply on Google
Hi Patricia, thank you for your feedback. We’re sorry you experienced a long wait while trying to reach our team. We understand how frustrating that can be, and we’re reviewing our phone process to improve response times. We appreciate you bringing this to our attention and hope to provide you with a much better experience in the future.
excessive wait time for a scheduled medical service
Business reply on Google
Thank you for your feedback. We sincerely apologize for the extended wait and understand your frustration, especially after being given a shorter estimated time. This is not the experience we want for our patients. We are reviewing this with our team to improve communication and wait times. We appreciate you bringing it to our attention.
Clinic charged an excessive fee for access to digital medical records.
Facility failed to provide necessary referral for follow-up care
Business reply on Google
Thank you for your feedback, Mars. We're sorry your experience didn't meet your expectations. We appreciate you recognizing Ren's care and professionalism, and we'll share your comments with our team as we continue working to provide the best possible patient experience.
Staff provided incorrect medical advice and ignored patient concerns.
Business reply on Google
Thank you for your feedback, Jacqueline. We’re sorry your experience was disappointing. We have already reviewed your concerns and followed up accordingly. Your feedback is appreciated and helps us continue to improve our care and service.
Staff refused to provide immediate ultrasound without an appointment.
Business reply on Google
Dear Paul, Thank you for your feedback. We understand that needing an emergency ultrasound can be stressful, and we apologize if there was any confusion during your call. Our urgent care operates on a walk-in basis for most services, but certain diagnostic procedures, such as ultrasounds, may require scheduling to ensure availability and proper evaluation. We always strive to accommodate our patients as quickly as possible while maintaining the highest quality of care. We would love the opportunity to assist you. Please feel free to contact us directly so we can find the best solution for your needs.
Clinic refused to see patient due to unposted cutoff time
Business reply on Google
Dear Genesis, Thank you for sharing your feedback. We are truly sorry to hear about your experience and want to assure you that our policy is to see all patients who arrive before our closing time at 8 PM. We deeply regret any confusion or inconvenience caused during your visit. We will review this situation internally to understand what happened and ensure it doesn’t occur again. Your concerns are important to us, and we value the opportunity to improve. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future. Sincerely, Foothill Urgent Care Team
Provider failed to perform physical exam or diagnose bacterial infection correctly.
Business reply on Google
Dear Suzi, Thank you for taking the time to share your experience. We’re truly sorry to hear that your visit did not meet your expectations and that you felt your concerns weren’t fully addressed. Providing comprehensive care and ensuring our patients feel heard and supported are top priorities for us, and we regret that we fell short during your visit. Your feedback is incredibly important, and we’ll use it to improve our processes and patient care. If you’re open to discussing this further, we’d appreciate the opportunity to better understand your concerns and make things right. Please feel free to contact us at 747-342-1212 .We’re glad to hear you’re feeling better and wish you continued health and wellness. Sincerely, Foothill Urgent Care
The nurse practitioner was rude and unprofessional.
Business reply on Google
Dear Kayla, We’re very sorry to hear about your experience and regret that you felt the service you received was unprofessional. Your feedback is important to us, and we take all concerns seriously as we strive to ensure every patient feels respected and cared for. We’d appreciate the chance to learn more about what happened so we can address this with our team and make improvements. Please don’t hesitate to reach out to us directly at 747-342-1212 Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely, Foothill Urgent Care
Medical staff provided incompetent care and demanded payment for useless services.
Business reply on Google
Dear Harry, We’re sorry to hear about your experience and truly regret that you felt this way about your visit. Providing quality care and ensuring every patient feels valued and supported is our top priority. We would appreciate the opportunity to learn more about your concerns so we can address them directly and make any necessary improvements. Please feel free to contact us at 747-342-1212 to discuss this further. Thank you for your feedback—it helps us grow and strive for better service.
Long wait times and dismissive staff and medical providers
Business reply on Google
BE AWARE OF FAKE REVIEWS We want to inform you about a recent issue with fake reviews being posted on our Google Business Profile. These defamatory reviews appear to be from our competitors. We sincerely apologize for any confusion or distress this may have caused. Please be assured that our team is actively working to report these spam reviews to Google and is pursuing the appropriate legal measures to address this issue. We value your trust in us and deeply regret any inconvenience this situation has caused. Thank you for your understanding and continued support.