Four Points by Sheraton Downtown Seattle Center
🏨 Hotels & Travel · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Hotel breakfast was overpriced and room amenities were inadequate.
Business reply on Google
Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations. I understand your frustration regarding breakfast. While our hotel does offer a full hot breakfast service in our restaurant, it is not included with standard room reservations unless specifically booked as part of a package or rate plan. We strive to clearly communicate this information during the booking process, but I apologize if that was not apparent when making your reservation. I am also sorry that you found the room smaller than anticipated and experienced difficulty locating convenient power outlets. Guest feedback like yours helps us identify opportunities to improve both our accommodations and the information we provide prior to arrival. Regarding dining options, while there are several restaurants within walking distance of the hotel, we understand that guests arriving before a cruise often prefer the convenience of on-site dining options, especially after a long day of travel. We appreciate your honest feedback and regret that we did not provide the experience you were hoping for. Thank you for giving us the opportunity to host you, and we wish you ma
Lack of EV chargers, poor housekeeping, and unsafe hotel environment.
Business reply on Google
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your stay did not meet expectations, as this is certainly not the experience we aim to provide. I regret that you had difficulty locating the EV chargers and that your calls prior to arrival were not addressed as they should have been. Additionally, I apologize for the lapse in housekeeping service and understand how frustrating it must have been not to have your towels refreshed during your stay. The concerns you raised regarding noise and disturbances are especially troubling. Guest comfort and safety are extremely important to us, and this is not reflective of the environment we strive to maintain. Please know that your comments have been shared with our team so we can investigate and take appropriate action. I’m also disappointed to hear that our staff left you feeling uncared for. Providing warm, attentive service is a top priority, and we clearly fell short in your case. We appreciate your feedback as it helps us identify areas that need immediate improvement. Thank you again for bringing this to our attention.
hotel double charged for stay and fees already paid via expedia
Business reply on Google
Thank you for taking the time to share your experience. I sincerely apologize for the confusion and frustration surrounding the charges on your credit card, as well as for the service you received when you called our front desk. This is certainly not the level of communication or service we strive to provide. After reviewing your reservation, we confirmed that the only charge that should have remained on your card was the $37 parking fee. The additional charge you mentioned was made in error, and I’m happy to let you know that the refund has already been processed on our end. Depending on your bank or credit card provider, it may take a few business days for the funds to appear back on your statement. We truly regret the inconvenience this situation caused—especially having to address it after you had already returned home—and we appreciate your patience while we worked to correct it. Your feedback regarding the phone interaction has also been shared with our team so we can ensure better service moving forward. If you have any further questions or if there is anything else I can assist you with, please don’t hesitate to reach out.
The hotel had no hot water in the morning.
Business reply on Google
Thank you for bringing this to our attention. I am truly sorry to hear about your experience — especially starting your morning without hot water. I completely understand how frustrating and disruptive that must have been, and I sincerely apologize for the inconvenience. Please know that this is not the standard we strive to uphold. We are actively looking into what may have caused the issue to ensure it is addressed immediately and does not impact future guests. Your feedback is important to us, and we take concerns like this very seriously. Again, I apologize for the frustration this caused and hope we may have the opportunity to restore your confidence in us.
Poor service, lack of receipts, unsafe location, and low quality food.
Business reply on Google
Thank you for taking the time to share your feedback. I am very sorry to hear that your recent stay did not meet expectations and that you experienced frustrations with both service and dining. The experience you described is not reflective of the level of service we strive to provide, and your comments have been shared with our front desk leadership team for immediate follow-up. I am also disappointed to hear that your meal at our restaurant did not meet your expectations. Your feedback regarding the preparation and quality of the food will be reviewed with our culinary team to ensure improvements are made. We regret that the surrounding area did not feel welcoming during your stay. While some factors are outside of our control, we want all our guests to feel safe and comfortable and will continue working with our partners to ensure this. We are glad to know you found the room comfortable, but it is clear we fell short in other areas. We truly value your feedback as it helps us identify opportunities to improve, and we hope to have the chance to better serve you in the future.
hotel lacks amenities and staff failed to provide requested room services
Business reply on Google
Thank you for taking the time to share your experience. I’m truly sorry to hear about the service issues you encountered and that we fell short in several areas during your stay. From the challenges with amenities and towel replacement to the condition of the in-room phone and the interactions with some of our team members, this is not the impression we want to leave. Your comments will be shared with our management team to ensure these concerns are addressed. We’re glad to hear one of our front desk team members was able to assist, but we regret that the rest of your visit did not meet expectations.
Poor quality breakfast food and unexpected high charges
Business reply on Google
Hi Melissa, Thank you for the kind words about our rooms and front desk team — we're glad to hear those aspects of your stay met your expectations. We’re truly sorry to hear about your breakfast experience. We understand how frustrating it can be to feel caught off guard, especially when the setup resembles a typical complimentary hotel breakfast. While our breakfast is served in our on-site restaurant and is priced accordingly, we recognize the importance of clear signage and communication. We’re taking your feedback seriously and reviewing how we can make things more transparent for our guests moving forward. As for the food quality, your comments have been shared with our culinary team to ensure improvements are made. We never want a guest to leave disappointed, especially over something as important as a meal.
The hotel beds and pillows provided were uncomfortable.
Business reply on Google
Hello C B, Thank you for taking the time to share your experience. We're very sorry to hear that the bed and pillow quality negatively impacted your stay — we understand how essential a good night's sleep is, and we take your feedback seriously. While our bedding is chosen to meet a wide range of guest preferences, it's clear we fell short in providing the comfort you needed. We're actively reviewing our pillow and mattress options to ensure they better support restful sleep, and your comments will be part of that conversation. We sincerely apologize for the discomfort and frustration this caused during your visit. Thank you again for your honest feedback.
Excessive construction noise and unauthorized smoking in guest rooms.
Hotel room was cramped, noisy, and had an unpleasant odor.
The hotel room was dirty and not properly stocked for guests.
Staff failed to assist after guest's car was vandalized on-site.
unexpected high costs and poor soundproofing in the hotel room
Hotel failed to provide the specific room type booked online.
hotel failed to provide housekeeping services and had limited hot water
unfriendly staff and inaccurate room description
Hotel staff mishandled guest luggage and provided inconsistent information regarding…
Business reply on Google
Dear Jillian, Thank you for the detailed review of your most recent experience while visiting on business. We are currently undergoing a room renovation that is expected to be completed this summer. While we are excited about the refresh and transformation, our guests should never be impacted in a negative way and we do regret your experience. We can understand your frustration having to change rooms but even more so that your personal belongings were temporarily delayed. It is clear we need to pay closer attention to details and the needs of our guests to ensure a seamless experience is always had. Thank you for sharing your comments so we can be sure such impressions are no longer left with our valued guests. We do hope to welcome you back once our improvements have been completed. We would love to share our new look with you. Your partner in hospitality, Ileana S. General Manager
unauthorized charges and poor staff service during check-in
Business reply on Google
Dear Waleed, On behalf of our entire team, thank you for your review and for being a Marriott Bonvoy Platinum Elite Member. Please accept our apology that we did not meet your expectations and regret that you were not aware of the parking charges. Our charges are competitively priced and listed on our website. We apologize if this was not adequately communicated with you, and we will share your comments appropriately. Your feedback regarding our service will also be taken into consideration as it will help us enhance our guest experience. We hope you will give us a second chance to deliver the type of outstanding experience you should always expect from our hotel. Your partner in hospitality, Ileana S. General Manager
Hotel failed to provide reserved room type and did not refund parking.
Double billing and disruptive construction noise during hotel stay.