Four Points by Sheraton Philadelphia Northeast
🏨 Hotels & Travel · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel rooms had severe pest infestations and unsanitary conditions.
The hotel rooms were not cleaned properly.
Business reply on Google
Thank you for your feedback. We sincerely apologize that your experience did not meet expectations. Cleanliness is very important to us, and your comments have been shared with our housekeeping and management teams for immediate review. We appreciate you bringing this to our attention.
unauthorized charges and failure to refund security deposit
hotel room experienced power outages, water heater issues, and ceiling leaks
Business reply on Google
Thank you for bringing these issues to our attention. We sincerely apologize for the serious inconveniences experienced during your stay, including the lack of hot water, intermittent electricity, and the ceiling leak during rainfall. This is not the level of comfort or reliability we aim to provide. Your feedback has been shared immediately with our maintenance and management teams so these matters can be addressed and corrected. We regret that these issues impacted your stay and appreciate you taking the time to share your experience.
Poor facility maintenance, unhelpful staff, and vehicle break-ins occurred.
hotel charged guest for complimentary water bottles
Business reply on Google
Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your recent stay, especially regarding the complimentary water policy. Our goal is always to provide a comfortable and enjoyable experience for every guest, and I’m sorry we fell short in this instance. We understand how small details like this can impact your overall impression, and we appreciate you bringing it to our attention. Your feedback will help us review our communication and policies with our team to ensure greater clarity and consistency moving forward. We value your patronage and hope to have the opportunity to better serve you in the future.
hotel refused check-in despite payment being debited from customer account
Staff refused check-in despite pre-paid reservation
Business reply on Google
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you faced during your check-in, especially while traveling with an infant. This is certainly not the level of service we aim to provide. We take your feedback seriously and are reviewing our procedures and staff training to ensure that future guests receive the warm, respectful, and professional treatment they deserve. Your comments about the deposit practice are also appreciated and will be considered as we continue to improve. We regret that your stay did not meet expectations and hope that, despite this experience, you will consider us again in the future. Thank you once again for your valuable feedback.
Presence of cockroaches in room and failure to issue promised points.
multiple vehicle break-ins occurred in the hotel parking lot
Unhelpful staff, poor communication, and lack of cleanliness in the room.
Hotel refused to refund or reschedule reservation despite illness
Hotel staff refused restroom access to a guest with a disability.
Front desk staff denied access to the hotel restroom.
Hotel lacked hot water and room was extremely dirty and stained.
Hotel staff refused valid payment and provided rooms without trash bags.
hotel room infested with bed bugs and refund denied
Unsanitary room conditions, plumbing issues, and poor customer service.
Poor customer service, lack of housekeeping, and unavailable hotel amenities.
Guest discovered mold on bedding causing a severe allergic reaction.