Four Points by Sheraton San Diego

Business reply on Google

Dear Ryen, Thank you for bringing this to our attention. I sincerely apologize for the long wait and the lack of support you experienced from our management team. This is absolutely not the standard of service we aim to provide, and I completely understand your frustration. We are addressing this situation internally to ensure our front desk is properly staffed and supported moving forward. We hope you will consider giving us another chance in the future to provide the experience you deserve.

Business reply on Google

Dear Melissa, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, especially during what we understand was already a difficult and stressful time for your family. We take concerns regarding rates very seriously. Our hospital referral rates are designed to provide discounted accommodations for families traveling for medical care, and we would welcome the opportunity to review your reservation details to better understand the pricing concerns you described. Rates can vary depending on room type, availability, booking dates, and booking channels. We are glad that our team was able to accommodate your request to shorten your stay when space became available at the Ronald McDonald House. We understand how important that resource is for families during challenging circumstances. We also apologize for the maintenance issues you encountered. The conditions you described regarding the ceiling and faucet are not reflective of the standards we strive to maintain, and your comments have been shared with our management and maintenance teams for review. We appreciate you bringing these concerns to our attention and wish you and your fami

Business reply on Google

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you have raised. However, we would like to respectfully clarify a few points. Every story has two sides, and we believe there may have been some misunderstandings. We never made the statements you mentioned. Our team made several attempts to speak with you directly, and we also sent multiple follow-up emails, but unfortunately, we did not receive a response. We certainly understand that you may have been busy. Regarding your reservation, as it was made through Expedia, we kindly advised that any formal claims or requests would need to be addressed directly through their platform so they can properly assist and document the case. Additionally, after your report, we took your concerns very seriously and conducted thorough inspections of both rooms with a professional pest control company. We are glad to report that no evidence of cockroaches was found during these inspections. We regret that you left feeling dissatisfied, as it is always our goal to provide a comfortable stay and respectful service to all our guests.

Business reply on Google

Dear Jacob, We sincerely apologize for your disappointing experience. The service you described, especially the interaction with housekeeping before checkout, is not acceptable and will be addressed with our team immediately. We also regret the issues with the TV, air conditioning, bathroom safety, and the lack of communication regarding the event and parking limitations. These concerns have been shared with the appropriate departments for prompt review and correction. This is not the level of service we strive to provide, and we truly appreciate you bringing these matters to our attention.

Business reply on Google

Dear Richard, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience did not meet your expectations. While we’re glad to hear our staff was friendly and that maintenance was able to resolve the sink issue promptly, we understand your concerns regarding the condition of the rooms, internet service, and other amenities. We appreciate your honest comments about parking, breakfast, and bar pricing, as well as the need for updates throughout the hotel. Feedback like yours is invaluable as we work to improve our property and ensure a more comfortable and enjoyable experience for our guests. We hope you might consider giving us another opportunity in the future to provide a stay that better reflects the standards we strive for.

Business reply on Google

Thank you for taking the time to share your feedback. We’re very glad to hear that you found our staff great and our location convenient, we truly appreciate those kind words. We’re sorry to learn about the noise you experienced from the heater. While we’re relieved it resulted in more of a scare than a disruption, we understand how unexpected sounds can affect comfort, especially at this price point. This is not the experience we aim to provide, and we will be sharing your comments with our maintenance team so they can inspect and address the issue. We appreciate your honest review and hope you’ll consider giving us another opportunity to provide a quieter, more comfortable stay in the future.

Business reply on Google

Dear Mr. Kendell, Thank you for taking the time to share your feedback. We would like to respectfully clarify several points in your review to ensure accurate information is available to future guests. According to our records, you stayed with us from November 29, 2025, to December 7, 2025. Our housekeeping service is provided every other day, which is clearly stated at check-in. During each housekeeping service, guest rooms are cleaned, trash is removed, and complimentary bottled water is placed in the room. Regarding bottled water purchases: we do sell bottled water at our front desk market, with prices ranging from $4 to $8, depending on the brand and size. Guests are always free to choose whether or not to purchase items. Additionally, we accept all major credit cards as well as cash—we do not operate as a cash-only business. Our hotel is located in Kearny Mesa, a central San Diego area with many nearby dining, shopping, and entertainment options, not 30 minutes away as stated. Concerning the disc golf/golf course: Disc golf rates are $6 on weekdays and $8 on weekends The $20 fee applies only to traditional golf when club rentals are included, not disc golf As for the extra nig

Business reply on Google

Mr. Wang, Jason, Thank you for sharing your feedback. We acknowledge your concerns; however, we must clarify that you were not a registered guest at our property. Our team is committed to providing timely and professional assistance for all inquiries, but we are equally obligated to adhere to established procedures to ensure accuracy and compliance. While we regret that our process did not align with your expectations, please be assured that we will review this matter internally to reinforce our standards and improve where necessary.

Business reply on Google

Dear Amanda, Thank you for sharing your rating. We’re truly sorry to hear that your experience did not meet expectations. Your feedback is important to us, and we’d appreciate the opportunity to learn more and make things right.