Fox Moving & Storage
🔧 Home Services · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company caused property damage and refused to provide adequate compensation.
Insufficient staff, poor productivity, and damage to furniture and walls.
Movers failed to transport vending machine upright causing damage
Movers arrived late and failed to assist with heavy lifting
Movers damaged furniture, property, and failed to resolve insurance claims.
Company added hidden fees and refused to honor insurance claims.
Movers damaged refrigerator and refused to accept liability for the repair.
Moving company failed to move all items and damaged personal property.
Damaged furniture and slow service due to poor truck condition
Movers caused property damage and displayed unprofessional behavior during the move.
Business reply on Google
This is now the second bad review from the same job.. as I replied already to the first one this is coming from a family member of an occupant of an apartment from which the complex hired us and this person was not present until very end of job.. we will of course take care of any of the unfortunate damages that happened and are already working on it with the correct people .. but we work way too hard and care too much as a business to be getting multiple bad reviews for this
Movers caused property damage and handled items with extreme negligence
Business reply on Google
This review is filled with incorrect information -we did not show up late -this was not an hourly rate job, it was a flat rate ahead of time, and they were moving items carefully not slowly because they were “milking the clock” -this person leaving a review is not our customer, the apartment complex is our customer and they were not even on site at location until the very end of the move that day Any minor damages will be addressed and fixed by us, but otherwise please disregard any of the untrue comments made by this person who did not even hire Fox Moving.. thank you
Movers failed to provide promised protection and equipment for furniture.
The estimator was rude and refused to provide a clear quote.
Business reply on Google
This is a ridiculous review.. this person was absolutely trying to corner us in to giving her a price to fit all her belongings onto one truck, with many different possibilities of where and when it could potentially be offloaded. What she had would have most likely needed to be on 2 trucks which would have drastically changed the price and she was very insistent and aggressive with our estimator who did his best to try and explain options. He is not rude or slick whatsoever. We do our best to be honest and fair and not get into a situation where the price for a flat rate move we estimate ahead of time could vary, and she didn’t want to hear it. So when our estimator told me what was happening, I as the owner, simply said we will pass on giving a price in order to avoid any on the job issues. So since movers are a “dime a dozen” as you say, you shouldn’t need to come on google to put a bad review on a company doing their best to be fair, upfront, and honest. I am glad we made the decision not to even give a quote to this person
Inexperienced moving crew and unprofessional, inefficient supervisor behavior.
Business reply on Google
We apologize for any extra time used during your hourly move, please call into our office so we can see exact details of your move and get you some money back since there was time spent training while onsite.. thank you
Furniture damaged, items lost, and boxes left in the wrong location.
Movers were inefficient, arrived late, and failed to stack items properly.
Movers damaged property, lost items, and failed to assemble furniture.
Business reply on Google
We apologize that u had a bad experience with your recent move. If u have any damages please reach out our claims department so we can remedy the situation. During your initial call we were not made aware of the damages. We’re happy to address them. Please call 980-207-2998 to speak to our claims department .
Overcharged for travel time and damaged items during the move.
Movers were late, unprofessional, and failed to navigate to the destination.
Movers were late, damaged walls, and added unexpected fees.