Franciscan Urgent Care
🩺 Health & Wellness · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
clinic failed to provide itemized billing for services rendered
Business reply on Google
[Response from our Support Team] Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can't discuss your experiences on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at vmfh.org/patientrelations. Thank you.
Patient denied requested documentation and forced to wait outside in rain.
Business reply on Google
[Response from our Support Team] Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can't discuss your experiences on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at vmfh.org/patientrelationsform. Thank you.
Doctor failed to examine patient and delayed necessary insurance paperwork
Business reply on Google
[Response from our Support Team] Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can't discuss your experiences on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at vmfh.org/patientrelationsform. Thank you.
Excessive wait times for urgent care and lack of physical examination
Business reply on Google
[Response from our Support Team] Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can't discuss your experiences on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at vmfh.org/patientrelationsform. Thank you.
The facility lost the patient's urine sample, causing significant testing delays.
Business reply on Google
[Response from our Support Team] Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can't discuss your experiences on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at vmfh.org/patientrelationsform. Thank you.
misdiagnosis of throat abscess led to emergency hospitalization
Business reply on Google
[Response from our Support Team] Thank you for your comments. Feedback helps us make improvements and serve our community better.
unprofessional staff behavior and long wait times at the clinic
Excessive wait time for patient experiencing symptoms of a stroke
Business reply on Google
[Response from our Support Team] Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can't discuss your experiences on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at vmfh.org/patientrelationsform. Thank you.
The business overcharged the patient for their copay.
Business reply on Google
[Response from our Support Team] We know bills can be confusing and frustrating. We try to offer an explanation of hospital charges in all medical bills. Because of privacy regulations, we can't discuss specifics about your comments on this forum. Would you kindly contact our Patient Financial Services at 1-888-779-6380 to discuss further?
Patient in pain waited an hour before being referred to ER
Business reply on Google
[Response from our Support Team] Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can't discuss your experiences on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at vmfh.org/patientrelationsform. Thank you.
Understaffed facility failed to provide test results or communication.
Business reply on Google
Thank you for your comments. Feedback helps us make improvements and serve our community better.
The receptionist was rude and failed to greet the patient.
Business reply on Google
Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can’t discuss your comments on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at vmfh.org/patientrelationsform. Thank you.
Multiple duplicate billing errors and poor medical care provided
Business reply on Google
Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can’t discuss your comments on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at vmfh.org/patientrelationsform. Thank you.
Urgent care refused to treat a child with a bleeding injury.
Business reply on Google
Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can’t discuss your comments on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at vmfh.org/patientrelationsform. Thank you.
Medical documentation was repeatedly incorrect and required multiple follow-up visits.
Business reply on Google
Our goal is to provide the best possible care and experience for our patients in a caring and welcoming environment. While we can’t directly discuss your comments on this form due to patient privacy laws, we welcome the opportunity to speak to you privately. Would you kindly contact our Patient Relations Department to discuss your experience at vmfh.org/patientrelationsform. Thank you.
Staff provided rude and dismissive care to a patient in pain.
Business reply on Google
Thank you for your feedback. We are always working to improve your patient experience and provide the best care possible. Because of privacy laws, we can’t discuss your comments on this forum. Would you kindly contact our Patient Relations Department to discuss your experience at vmfh.org/patientrelationsform. Thank you.
Staff was unprofessional and the facility lacked necessary X-ray equipment.
urgent care facility lacks onsite x-ray and delays test result communication
Delayed lab results and poor medical advice provided by urgent care.
Urgent care refused to treat a laceration due to liability concerns