Freedom RideShare Rentals

Business reply on Google

Shun, thank you for your feedback. We are very sorry to hear about the multiple maintenance issues you’ve experienced with your vehicle. Interrupting your work for repairs is not the seamless experience we aim to provide, and we sincerely apologize that the car did not meet our standards. We also want to note that we did not receive any communication from you regarding these maintenance concerns. As part of our program, whenever vehicle issues arise, we aim to resolve them immediately. If an immediate solution is not available, we offer complimentary vehicle swaps into other available cars so you can get back on the road right away. Finally, we want to express our full support for our team members. We are proud of our dedicated and diverse staff who work hard to assist our customers, and we hold all communications to a standard of mutual respect. We would like to connect with you to address your vehicle concerns directly. You can reach our management team at [email protected] or via text at 713-857-9766 and (713) 561-5515. Thank you for bringing this to our attention.

Business reply on Google

Thank you for your feedback. We're sorry to hear that you had trouble getting in touch with us — that’s not the experience we want for anyone. With any vehicle that has a malfunctioning charging port, our team works very effectively to replace fuses and other similar issues when it's communicated and brought to our attention. We’re actively working on improving our response times and communication channels to better serve our customers. Sometimes the phone lines can be busy, however, we try to make ourselves accessible via text at two different lines: 713-857-9766 and (713) 561-5515. We are also accessible via email at [email protected]. Owners can be reached at [email protected]. Thank you again for bringing this to our attention.