Frenchies Modern Nail Care Polaris

Business reply on Google

Thank you for taking the time to share this feedback. We take concerns about both the quality of our services and the guest experience very seriously. Unfortunately, we are unable to identify a guest or appointment in our records under the name associated with this review, so we haven’t been able to look into the specifics of your visit. We would very much like the opportunity to do so. Gel polish chipping and Gel-X lifting after only eight days is not the standard we expect from our services. Likewise, if the shape, finish, or overall result was not what was requested, we would want the opportunity to see the nails and address those concerns. Our pedicure services do vary depending on the service level selected, but every service should be performed thoroughly and according to the steps included in that service. If something was missed, we want to know about it. Please contact the studio directly and provide the name and date the appointment was booked under so we can locate your visit, speak with the team members involved, and determine what happened. We stand behind our work and would appreciate the opportunity to address this directly.

Business reply on Google

Thanks for stopping by and for leaving a great review! Our commitment to non-toxic products and a fresh, modern salon vibe is what makes Frenchies special—and we’re so glad it made a difference.

Business reply on Google

Thank you, Michelle, for your feedback. We're sorry your experience with the pedicure didn't meet your expectations. We pride ourselves on punctuality and quality service, and we regret falling short. We appreciate your kind words about our clean and friendly environment. We'd love the chance to improve your next visit.

Business reply on Google

Thank you for taking the time to share your experience and for giving us a try. We truly appreciate your kind words about our scheduling team and our gentle approach to natural nail care. I'm very sorry that your arrival experience didn't reflect the level of hospitality we strive to provide. Every guest should be acknowledged and welcomed promptly, even if our team is assisting others, and I apologize that this didn't happen during your visit. Your feedback about the front desk, the wait for assistance, and the lack of an apology has been taken seriously and will be used as a coaching opportunity with our team. We are continuously working to improve the guest experience from the moment someone walks through our doors. Thank you again for your honest feedback and for recognizing the aspects of our service that you did enjoy. We hope you'll consider giving us another opportunity to provide the warm, welcoming experience we want every guest to have.

Business reply on Google

Thank you for taking the time to share your feedback—we’re sorry to hear your experience didn’t meet expectations. Regarding your Dazzle Dry service, we’d like to clarify that the Transform base coat is a ridge-filling product and is not used in every service. It is applied when a technician identifies that the nail has ridging and would benefit from that additional smoothing step. In your case, your nails did not appear to need ridge filling, so the standard base coat—part of the complete Dazzle Dry system—was used appropriately. That said, we always want our results to meet expectations, and we appreciate you bringing your experience to our attention. In terms of your missed appointment, we completely understand how busy schedules can be. Our cancellation policy requires at least 24 hours’ notice, and in the case of a no-show with no communication, the full cost of the scheduled service is charged. This policy is outlined on our website as missed appointments directly impact our technicians’ time and income. While we always aim to approach situations with understanding, we also strive to be fair and consistent in upholding our policies for all guests. We appreciate your feedback

Business reply on Google

Hi Merrie, thank you for sharing your feedback. We’re sorry to hear your pedicure experience did not meet expectations. Guest comfort and thorough, high-quality service are very important to us, and we appreciate you taking the time to let us know where we can improve. We would welcome the opportunity to learn more and address your concerns directly—please feel free to contact the salon at 614.368.2829 and ask for Sarah the owner. We will make this right. — Frenchies Modern Nail Care