Fresh Heim Steak and Salad 짜장면
🍽️ Restaurants · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Long wait times and severe pest infestation in the restrooms.
Business reply on Google
Hi Andrew, thank you for taking the time to share your experience, and we sincerely apologize for falling short during your visit. A 90-minute wait is not the standard we hold ourselves to, and we take your comments about the restroom very seriously. We have already scheduled a deep cleaning and a professional pest control inspection to address this immediately. We understand your disappointment, and we'd appreciate the chance to make it right — please reach out to us at 512-382-6242. Thank you for helping us do better.
The jjambbong was bland and the guobaorou was too thin.
Business reply on Google
안녕하세요, 고객님. 저희 음식을 기대를 가지고 찾아주셨을 텐데 여러모로 아쉬움을 드린 것 같아 죄송한 마음입니다. 보내주신 쓴소리 겸허히 받아들여서, 맛과 품질 모두 다시 점검하겠습니다. 다음에는 꼭 더 나은 모습 보여드릴 수 있도록 노력하겠습니다. 죄송합니다.
Staff were rude and rushed the customer out of the restaurant.
Business reply on Google
I’m really sorry to hear about your experience. It’s upsetting to know your daughter was treated that way, and that’s not how we want anyone to feel when they visit us. If you’re open to it, our owner would really like to understand exactly what happened. Would you mind reaching out to the store so we can talk and make this right? (512) 258-1833 Thank you for letting us know.
The jjajangmyon sauce was poorly mixed and lacked flavor.
Business reply on Google
Thanks for sharing your feedback—we really appreciate it. I’m sorry the jjajangmyon didn’t turn out the way it should have. It definitely shouldn’t be like that, and we’ll take a closer look with our kitchen team. Really glad to hear you enjoyed the sweet and sour pork though! Hope you’ll give us another try sometime—we’d love the chance to do better.
Long wait time and poor service order management
Business reply on Google
I am so incredibly sorry for the mix-up and the long wait. That’s definitely not the experience we want for our guests. I’ll be reviewing this with my team to make sure it doesn’t happen again. Hope you’ll give us another chance to make it right.
The salmon served was frozen, overcooked, and lacked flavor.
Business reply on Google
We are truly sorry to hear that our salmon didn’t meet your expectations. We take great pride in our food quality, and we clearly missed the mark this time. We will address your feedback with our kitchen team immediately to ensure this doesn't happen again. We hope you'll give us another chance to provide you with the high-quality meal you deserve.
Restaurant lacked air conditioning and food quality was poor.
The guobaorou was soggy and the dishes were overly greasy.
Staff were rude and refused to sell a specific gift card.
Slow service and impatient staff caused long wait times.
The business owner was rude and discourteous to the customer.
Staff refused to prepare food due to a large order.
Unavailable menu items and undercooked meat served at different times.
Inaccurate menu information regarding ingredients and small portion sizes.
long wait times and failure to serve ordered food