Fringe Sport
🏋️ Fitness & Gyms · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Showroom equipment was inoperable and inventory availability was misleadingly advertised.
Kettlebell handle design is awkward and return shipping fees are excessive.
Business reply on Google
Good morning David, Thank you for the review. We have tried to email you numerous times that we do not charge returns within the window of return, You were refunded the entire cost of the kettlebell yesterday but we have taken your feedback on the product kettlebell itself.
Staff lacked product knowledge and were unable to facilitate simple purchases.
Business reply on Google
Thank you for sharing your experience. What you described is not the level of service we expect to provide. All customers should receive the same level of attention and support, regardless of purchase size, and we fell short during your visits. Bryant is currently new to the Fringe team and our sales manager Ryne as reached out to you as well via email. We understand how frustrating this experience must have been, especially after making the drive and having worked with us in the past. We appreciate you taking the time to share this feedback and hold us accountable as we continue to improve.
Company refused to honor warranty for a defective product
Business reply on Google
Thank you for the review. Can you please reach out to [email protected] and address it to Taylor. I can not seem to find your account and I would like to help you more.
Delayed shipping and poor communication regarding order status
Equipment arrived damaged and customer support is unresponsive.
Business reply on Google
Hello Donald I am following up with you. We sent you a email as well from [email protected] and would love to hear back from you.
failed delivery of damaged product and refusal to issue a refund
Customer received incorrect bumper plates and service failed to resolve issue.
frequent missing or defective parts and incorrect product shipments
incomplete order delivery and failure to resolve shipping errors
incorrect items shipped and no response to customer service inquiries
Customer unable to pick up order due to unexpected shipping
The barbell arrived damaged due to poor packaging.
Business reply on Google
So sorry to hear the barbell had issues during transit. Delivery can wreak havoc on our gear, unfortunately! Please contact our customer service department ([email protected]) and they will be happy to help you resolve this issue.
The order was delivered two days after the promised Christmas deadline.
The powder coated bar is peeling despite proper indoor care.
The product arrived damaged due to inadequate and poor quality packaging.
Business reply on Google
I'm so sorry for the trouble! We would be happy to assist you get exactly what you ordered in pristine condition. Our Customer Service Department is reaching out to you immediately so we can get a satisfactory resolution for you.
Unexpected high duties fees for shipping to Canada
Item was out of stock without prior notification at checkout.
Business reply on Google
Hi Carlos! Sorry about that. Since you got a majority of your order our system just saw your order as "Shipped". We'll send you those plates as soon as we get them back in stock.
Employees ignored customers for ten minutes to take photos.
Business reply on Google
Trevor, I hate hearing this, but thanks for sharing. We definitely need to hear when we fail to meet expectations- and especially when we fail so fundamentally. There is no excuse for standing around for 2 minutes with no attention from a Fringer, let alone 10 minutes. I don't know what happened in your case, but we are investigating internally. The only thing I can think of off the top of my head is that we recently opened our gym and store to some customers for a photo shoot and perhaps that confused our employees. In any case, I am sorry we failed you and thanks again for sharing. I took a quick look look in our system for your contact info (just in case you bought from us before) and I could not find your number or email to apologize to you directly. If you see this note, can you email me or call me so I can apologize? ([email protected] or my personal mobile phone 512.423.6275) Much thanks, and lift heavy, Peter Keller CEO
Inaccurate inventory tracking and difficult refund process for out of stock items.
Business reply on Google
Marcos, we hate to hear this! I took a look into your order and there were definitely a number of ways we failed here. I do see that we eventually got you a refund. Sorry for the hassle and if you decide to give us a try again, we'll be here. -Peter