Frontier(Airline)

airline failed to assist with locating lost prescription glasses

Flight delayed and passengers held on aircraft without gate access

Unfair check-in fees and excessive baggage charges

Flight attendant singled out passengers for discriminatory bag removal

Carry-on luggage fees were charged separately for each leg of travel.

Customer charged extra bag fees due to strict cutoff policy

Bag sizer dimensions do not match under-seat storage space.

Front desk staff failed to notify passengers of departure

frequent flight delays, baggage issues, and poor customer service

Slow check-in process at the airport counter caused near flight miss.

Flight cancellations, mechanical issues, and poor customer service communication.

Website maintenance prevented check-in and caused excessive baggage fee charges.

Gate agents were rude and unfairly charged for carry-on luggage.

The annual flight pass is difficult to use and lacks availability.

Airline lost checked luggage and provided poor customer support for claims

Airline cancelled a scheduled flight without providing a reason or explanation.