Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Airline cancelled flight, stranded passengers without rebooking or hotel credit
Airline abandoned family, no hotel, no baggage, missed flights
Worst customer service at the airport counter
Flight delays, cancellations, and rude staff caused awful experience
Flight delayed four hours, rude flight attendants, stuck on plane after landing.
Flight delayed and canceled, causing significant travel disruption
Airline overbooked flight and removed customer despite available seats
Ticket counter staff refused to help a customer in distress
Airline denied boarding due to uncommunicated schedule change and refused rebooking.
Airline charges hidden fees and has poor communication regarding flight changes
Flight diverted and delayed for many hours due to crew availability
Airline charged for luggage after initial free acceptance.
Flight cancelled last minute, causing significant inconvenience and extra cost.
Airline caused missed connection, overnight airport stay, and lost money
Employee charged for bag that fit under seat
Airline staff refused to print boarding pass without a fee
Lazy agents at the counter, slow check-in, and forced counter bookings
Airline charged for carry-on on one flight but not another
Unprofessional staff caused missed flight and refused supervisor information
Airline refused tickets due to third-party purchase and short arrival time