FujiYama
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
cockroach found on dining table with no staff resolution
The restaurant cancelled the order without notifying the customer.
The filet mignon served had a foul and offensive odor.
Staff made insulting comments in a foreign language in front of customers.
The sushi served was poor quality and overpriced.
Poor staff service, long wait times, and low quality food presentation.
The food served was undercooked and tasted poor.
Customer received incorrect, low-quality steak instead of the ordered filet mignon.
Staff refused service despite the restaurant being open.
Unwanted guests seated at private table and poor food quality.
Waiter was rude and aggressively questioned payment status.
The hibachi cook prepared undercooked and unseasoned rice poorly.
Business reply on Google
Dear Amber, Thank you for sharing your experience. We’re sorry to hear about the issues you had with your hibachi meal. We strive to maintain a high standard of quality, and we’ll be sure to pass along your feedback regarding the cooking and presentation of the rice. It’s important to us that every guest leaves satisfied, and we’ll make sure to address this with the team. We hope to provide a better experience for you next time.
Staff displayed impatient behavior and played disruptive music during the meal.
Business reply on Google
Dear Jennifer, Thank you for sharing your feedback. We sincerely apologize for the experience you described, as it falls far short of the atmosphere and service we strive to provide. Your comments will be shared with our team to ensure we address these concerns and prevent similar situations in the future. We appreciate your honesty and hope to have the opportunity to serve you better.
The sushi was poorly prepared and served at an improper temperature.
Business reply on Google
Dear Jacob, We’re sorry to hear that your sushi experience didn’t meet your expectations. We always strive to provide fresh and flavorful dishes, and it sounds like we missed the mark during your visit. Your feedback about the soup, scallop roll, and temperature of the sushi will be addressed with our team to ensure improvements are made. We hope you’ll consider giving us another try, and we appreciate you sharing your thoughts with us.
Rude staff, unengaging chef, and poor facility cleanliness.
Business reply on Google
Hi, Ashley! We’re sorry to hear about your recent experience and appreciate you taking the time to share your feedback. This is certainly not the level of service we aim to provide, especially for a special occasion like your son’s birthday. We will address these concerns with our team to ensure this doesn’t happen again. Thank you for bringing this to our attention, and we hope you’ll consider giving us another chance in the future.
Staff failed to prevent cross-contamination of a severe food allergy.
Business reply on Google
Dear Candace, We're truly sorry to hear about your experience at our restaurant. Your husband's safety and satisfaction are our top priorities, and we deeply apologize for the oversight regarding his shrimp allergy. We understand your disappointment and frustration, and we apologize for any inconvenience caused. We will ensure to reinforce our procedures to prevent such incidents from happening again in the future. We sincerely hope you'll reconsider giving us another chance to provide you with the exceptional dining experience you deserve. Please feel free to reach out to us directly if you have any further concerns.
Poor food preparation and unresponsive service from staff and management.
Business reply on Google
Dear Josephine, We're deeply sorry to hear about your disappointing experience during your recent visit. Your feedback is concerning, and we sincerely apologize for the inconsistency with your steak and the lapse in service you encountered. This is not the level of quality and service we strive to provide. We'll address this matter with our kitchen and service team to ensure improvements are made. We truly value your patronage and appreciate you bringing this to our attention. If there's anything specific you'd like us to address or discuss further, please feel free to reach out directly. We hope to have the opportunity to regain your trust in the future. Thank you for your feedback.
Poor food quality and unprofessional chef behavior during hibachi service.
Business reply on Google
Dear Christina, We apologize for your disappointing hibachi experience at our restaurant. Your feedback is vital, and we're sorry for not meeting your expectations. We're addressing the issues raised to enhance our service. We regret any inconvenience and value your feedback.
Manager refused service and told customer not to return
Business reply on Google
Hi Ahyoka, thank you for bringing this to our attention. We sincerely apologize for any negative experience you may have had, as we prioritize service and quality at Fujiyama. We have reached out to our local staff to gather more details and take measures to prevent such incidents in the future.
The restaurant failed to provide adequate seating for the group.
Business reply on Google
Hi, Beverly! We sincerely apologize for the negative experience. We highly emphasize fantastic customer service here at FujiYama, but what you describe does not meet our expectations at all. With that being said, we will make sure we pass this onto management so that we can better ourselves in this aspect. Thank you for your time in leaving us feedback, and again, we apologize for the negative experience and hope that you may give us another chance in the future.