Fulton Bank
💳 Finance & Insurance · Philadelphia
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Security guard displayed unprofessional attitude and lack of attentiveness
Business reply on Google
We are sorry to hear that we did not meet your expectations. We value our customers' opinions and appreciate that you took the time to share your feedback with us. Should you need further assistance, please contact our Customer Service area at 800.385.8664. Monday through Friday 7:00 a.m. to 8:00 p.m. (EST) and Saturdays 8:00 a.m. to 3:00 p.m. (EST). You can also reach out to us at fultonbank.com/Contact-Us.
The coin counting machine is out of service.
Business reply on Google
Hello Tom, We are sorry for your experience. We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at 800.385.8664 (Monday through Friday 7:00 am to 8:00 pm and Saturdays 8:00 am to 3:00 pm) or visit us at https://www.fultonbank.com/Contact-Us.
Broken ATM access and fees for coin counting services.
Business reply on Google
Mike, Thank you for your feedback. We are sorry for your experience. Reach out to our Mayfair location in Philadelphia and I am sure someone will assist you with this concern. You can also contact us at 888.875.2265 if we can ever assist you further.
The after-hours ATM at the branch is not functioning.
Business reply on Google
Thank you for your message; our vestibule doors are periodically locked for safety precautions. Please contact us at 888.875.2265 if you need further assistance.
Staff refused coin machine access to a non-account holder.
Business reply on Google
We apologize for this interaction and we would like to hear more about your experience. Please contact us 888.875.2265 so we can assist. You are welcome to open an account in-store or online at myrepublicbank.com.
Staff provided incorrect information and refused to address a dispute.
customer service representatives and supervisors are dishonest
Bank charged overdraft fees for a bounced rent check
ATM doors are frequently locked during business hours
Bank refuses to break bills and staff was rude