Gab's Auto Repair
🚗 Auto & Repair · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff was rude and refused to assist with expired warranty repair.
Tire sensors stopped working after vehicle service and staff was rude.
Business reply on Google
I am sorry to hear that, the call was dropped. As far as the tire sensors not working had nothing to do with our services, because we do not handle anything with tire sensors other than being able to read codes with a scan tool. We have no ability to program or disable tire sensors. The company that installed your tires would have been the company to address your tire sensors not working properly. Sorry for any inconvenience, and hope you have a very wonderful day.
Improper fluid drainage and faulty headlight wiring caused vehicle damage.
Business reply on Google
I am not sure what you are referring to since we have not seen your vehicle for almost 3 years.
Vehicle radio malfunctioned following alternator repair and staff was unprofessional.
Business reply on Google
We are sorry to see your experience at Gab's Auto Repair wasn't a great one Z A. We are happy to discuss your specific issue in detail if you are willing to give us another shot. You can reach us at (602) 780-3118.
poor customer service and refusal to honor warranty work
Business reply on Google
I am truly sorry you feel that way. The repair that was performed on your vehicle was the high pressure fuel pump, which was leaking internally and causing your car to stall/run poorly. We repaired what your car came in for. The code you stated that was coming up was for a catalytic converter which you had advised us another shop installed. We advised you to contact the shop where you had the work done because they should cover if still under warranty, to avoid us having to charge you to fix something another shop had done. We stand behind our work & warranty if we would have done the work. Thank you and have a wonderful day.
Shop closed before stated hours preventing vehicle pickup
Business reply on Google
We apologize for the miscommunication on our part regarding our end of day hours and vehicle pickup timeframe for this particular day. We do our best to communicate the readiness of each vehicle with each customer, and this time, we missed the mark with your schedule. Moving forward, we will be more deliberate in stating the cutoff time for vehicle pickup as well as overcommunicating when closing before the scheduled time of 5:30pm.
Mechanic performed improper repairs and installed incorrect parts on vehicle.
Mechanic failed to tighten oil pan bolts after engine seal repair.
Business reply on Google
Hi Michael, I am truly sorry you are having this issue and would like to take care of this under warranty. I am not sure how something like this could have happened but truly sorry. We would like to have the chance to make it right. Please give us a call so we can address this issue, again under warranty for you. This is not how we want our customers to feel.
Mechanic misdiagnosed vehicle issues and disconnected the air conditioning without…
Business reply on Google
Hi Ruth, so sorry for your experience, we will get to the bottom of it and make sure it never happens again. Can we make this issue better? We don't want to lose your business, especially because you have been coming to us for so long we don't want one bad experience ruin the relationship you have had with us.
The business charges a fee for diagnostic code reading services.
Business reply on Google
Hello Becky, it was nice meeting you. We sincerely apologize for the charge and hope that we were able to make things right for you during your visit. We hope that we have re-gained your trust and you will continue to bring us your business in the future.
Unexpected labor charges for a battery replacement and poor staff communication.
Business reply on Google
Hello Linda, it was good to meet you today. We sincerely apologize for the charge on that battery and hope that we were able to make things right for you during your visit. It is not our practice to charge a labor fee for a battery install. We hope that we have re-gained your trust and you will continue to bring us your business in the future.