Gables West
🎬 Entertainment · Hilliard
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Apartment infested with cockroaches and unfair billing charges upon early move-out.
Business reply on Google
Ashley, even though it was a negative experience, we appreciate your feedback. We hope to learn from our mistakes and make things right. Please let me know how I can make it up to you. Feel free to contact me directly at [email protected] Gables West, Team
Staff member was rude and unhelpful regarding tenant paperwork.
Business reply on Google
Dear Kholoud, We are so sorry we did not meet your expectations. We’d love to make this situation right and provide a solution that will result in a more positive experience. I hope to hear from you soon. Gables West, Team, [email protected]
Management refuses to address lease renewal issues or communicate effectively.
Business reply on Google
Zachary, We’d like to apologize for the negative experience you had with us. We’ve taken your feedback and will work hard to implement needed changes at Gables West. I’d love to make things right! Please reach out to me at your earliest convenience. Gables West, Team, [email protected]
Overcrowded pool area due to lack of management enforcement
Business reply on Google
Air, we apologize for your negative experience with us at Gables West. We hope to connect with you soon to provide a better experience than the 1 star service you received. Please reach out to me directly at [email protected] so I can make it right! Gables West, Team
Frequent car break-ins and lack of security measures at the property.
Business reply on Google
Hi Bradley, we are sorry to hear about your recent experience. Even though, crime is everywhere right now, we are actively working with the local Police Department to tackle this issue efficiently. We appreciate your feedback and understanding.
Management fails to address theft, noise, and maintenance issues.
Business was closed during scheduled tour time without prior notification.
Business reply on Google
Hi Richard, it seems we step away for just a moment but after our phone call we had hoped that all your questions were answered. It seems that is not the case. Please feel free to reach back out to us. We look forward to hearing from you - EM
Management fails to address pest issues and necessary property repairs.
Business reply on Google
Hello, we appreciate your feedback and would love to continue to correct these items that were brought to our attention. We have made a few attempts to contact you to install the new carpet. If you could give us a call back we can get that scheduled right away. In regards to the other items mentioned, we do not have record of them being reported but would love to address them as well! As always, please feel free to reach out to us directly. - LM
Excessive noise at pool and security concerns regarding vehicle break-ins.
Business reply on Google
Maya, we are disheartened by what you have mentioned in your feedback about our community and residents. Providing our residents with a comfortable place to call home and dependable service they can rely upon is a top priority of ours. When you are able, please reach out to a team member over the phone at (614) 918-6730 and they will be sure to assist you. Thank you. - The Team at Gables West
frequent criminal activity and safety concerns on the property
Management involves authorities for minor complaints and exhibits racial bias.
Business reply on Google
Torrie, we are extremely unsettled by what you mentioned in your feedback. We take these reviews very seriously. As a staff, we want to assure you that we take great pride in being able to provide a comfortable and pleasant place to call home for every one of our residents. We would like the opportunity to sit down and speak with you about this in greater detail in our office or over the phone at (614) 918-6730. Thank you. - The Team at Gables West