Galaxy Theatres Austin
🎬 Entertainment · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
IMAX projection quality and audio levels were poor during the movie.
Projector malfunctions and broken air conditioning during the movie
Technical issues, broken air conditioning, and misleading film format advertising.
The movie experienced frequent buffering and playback interruptions.
Staff were disrespectful and refused to sell popcorn after hours.
Mandatory online ticket booking prevents choosing preferred seats upon arrival.
The pizza had an unpleasant taste due to unclean kitchen equipment.
High drink prices and excessively cold theater temperatures.
staff refused to accept valid identification for ticket purchase
Manager repeatedly harassed a customer's daughter despite her refusal
The theater seats are worn and the facility is dirty.
The theater is dirty, smells, and has unhygienic restrooms.
The movie projection experienced audio and visual technical failures.
poor theater seating design and refusal to provide a refund
The majority of the staff members display a poor attitude.
staff failed to start the movie and turn off the lights
The theater has a foul moldy odor and pest infestation.
Cashier made customer feel embarrassed while verifying a fifty dollar bill.
Business reply on Google
Hi Rigoberto, we're terribly sorry to hear your experience with us wasn't as expected. Our upper management team would like to speak directly and learn more. Please email us with your best phone number to contact and a summary of your review to [email protected]. Thank you!
The 3D movie projection was blurry despite using 3D glasses.
Business reply on Google
Roger, we're sorry to hear your experience was not as expected. In the future, please feel free to speak to management for any issues during your time of visit. We do hope to see you again.
Late entry allowed and unsanitary restroom conditions
Business reply on Google
Hello Claire, we deeply regret to hear of this experience you had during a visit to our theatre. Please reach out directly via email with this review to [email protected] to speak with our upper management team. We would love to learn more from your feedback. Thank you!