GALLERIA NAILS & SPA

Business reply on Google

Hi Alisa, our open sign was broken, it hasn't been on all today, and while the door was unlocked to allow remaining customers to exit, we were already closed for the day (as posted on our hours). The staff member who informed you of this was simply following protocol. We’re sorry if this caused any frustration, but we do our best to respect both our customers’ and employees’ time. Best regards.

Business reply on Google

Hi Leila, its Alex "sweet guy☺" here! I understand your frustartion when something didn't go exactly the way you planned, unfortunatly, all techs were on their last client or cleaning up to go home for the day. We don't overwork the techs. For future reference, if you're considering doing a service that would take at least an hour, please do not walk-in 15mins till closing, last walk-in 6:45pm as I mentioned to you. The techs here work long and hard to make it home on time to their family. I'm sure you understand. Best of Luck!

Business reply on Google

Hi LaMonica Denise, sorry that we didn’t meet your expectation. Just to make things clear when you were asked what service you would like, you answered pedicure and “maybe” manicure. For being in the service industry for over 20 years we understand “maybe” is not a “yes” nor a “no”. Thus, we agreed servicing your pedicure requests. While you were getting your pedicure, another nail technician accompanied you in answering all your questions about nails but still you did not confirm if you wanted your nails done. Furthermore, you asked Jasmine if she can do your nails, unfortunately she was leaving for the day since she had a 10hrs shift. She then offered to book for another day but you insisted today. Perhaps this might of lead you to feeling “dissatisfied and disappointed” that we couldn’t fit you into our booking 🤔. Therefore, you interrupted a client getting her nails done to ask her if she had an appointment in which she did. As Jasmine kindly checked you out at the counter you shout at Jasmine as you slam out the door for no apparent reason. This is an unacceptable behavior that we don’t appreciate at our salon. Best luck!

Business reply on Google

Hi Lisa, thank you for leaving a review. We’re sorry you weren’t happy with your nails. Please give us call so that we may resolve the issue.

Business reply on Google

Hi, I would like to extend to you most sincere apologies regarding the recent issues with our services. I would be unhappy if I were in the same situation as well. Please give us a call back when you are available. We will be appreciated and happy to make you happy again.

Business reply on Google

You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.