Gallo Blanco
🍽️ Restaurants · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The burrito had poor structural integrity and unpleasant taste.
Restaurant left loud music playing overnight and ignored complaints.
Cold food, poor recipe quality, and inattentive service.
Bartender provided poor service and ignored customers.
poor food quality and suspected food poisoning from contaminated salsa bottles
Poor service, incorrect orders, and lack of attention during meal.
Inattentive service and incomplete order fulfillment
frequent errors in order accuracy and missing items
The food was not fresh and the service was slow.
Business reply on Google
Hello, Thank you for your input. I’d like to apologize for the service you received & lack luster experience with the food. We would like to take the opportunity to improve from your visit. Would you kindly respond with the time & date you dinned with us? Thank you.
staff failed to provide service to the table after seating
The food is overpriced and not authentic Mexican cuisine.
Inattentive bar service and incorrect charges on the final bill.
The restaurant failed to follow specific instructions for a takeout order.
Waitress was rude and mismanaged the dessert order process.
The food quality and authenticity did not meet expectations.
The posole served contained very little meat.
Customer experienced food poisoning and poor service from a specific server.
Inconsistent food quality and poor staff responsiveness to customer concerns.
Business reply on Google
Mila, Thank you for your review. We apologize for not meeting your expectations. Would you be able to give us specific details on what you ate and who tended your party. Anytime anything is brought up to the service staff they are instructed to get the manager to address the problem & correct it. Once again our apologies for not meeting your expectations. Sincerely Doug
Staff allegedly stole cash from a customer's recovered wallet.
Business reply on Google
The wallet and its contents were turned in by a staff member who found it. It was placed in the safe until the rightful owner claimed it. It’s extremely speculative to accuse a staff member of taking money without proof. We contacted your brother and said he was extremely grateful that the wallet was returned to him & had high praise for the staff member you are accusing. We take these things seriously & we do our best to be good people in our communities. This review is a shameful use of the platform.
staff added unauthorized tips to cash payments on multiple occasions
Business reply on Google
Dear Siskoe, We appreciate the feedback and the review. Please accept our apologies for not meeting your expectations. We take all feedback seriously. We use it to address, retrain and improve all service related things that occur in our business. The first time you brought up the credit card issue was on a public post on the gallo blanco cafe Instagram. Which we responded via dm. The second time you reached out to us was on my personal Instagram. Which I responded and worked with you to resolve the issue of the tip discrepancy. When we tried to refund the 13.40 it would not go through because you had closed the account. You requested a refund on a paypal account which we are not set up to do. Nor would we refund a different account than the one that was used for purchase. I also asked that you reach out to our GM and she’d be able to help you resolve the matter at hand. Nonetheless we addressed the tip issue and have implemented a checks and balance system to catch mistakes as a result of your feedback. Which we greatly appreciate it. Sincerely, Doug Robson