Garden Nails & Spa
💅 Beauty & Spa · Seattle
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Builder gel nails broke prematurely and owner harassed customer after review.
Business reply on Google
We’re truly sorry to hear about your experience with your builder gel service. We understand how frustrating and disappointing it must have been to have three nails break within the first week, especially after you returned to have one repaired and then experienced additional breakage while you were away. Your concerns are important to us, and we sincerely apologize if our follow-up made you feel uncomfortable. We never want a guest to feel pressured about sharing their experience. Please contact us at your convenience so we can speak with you directly and better understand what happened. Thank you for giving us the opportunity to address your concerns.
The salon consistently fails to start scheduled appointments on time.
Business reply on Google
Hi Andrea Akabike, thank you for taking the time to share your feedback. We sincerely apologize for the extended wait and for not starting your pedicure appointment on time. We completely understand how frustrating it is, especially when you’ve experienced delays on previous visits. We truly value your time and your support, and we’d appreciate the opportunity to make this right. Please contact us directly so we can assist you personally and work to provide the experience you deserve. We hope to hear from you and have the chance to earn back your trust.
Inaccurate pricing and long wait times despite having scheduled appointments.
Business reply on Google
Dear Shophie, thank you for sharing your feedback with us. Regarding your pricing, we would like to clarify that our standard Builder Gel fill starts at $50. Because you added a French tip design which is $10, the total comes to $60. Our prices vary based on the specific services and designs requested. We hope this clears up any confusion and would love the opportunity to provide you with a smoother experience next time. Please accept our sincere apologies for the long wait during your recent visit. We deeply value your time and are actively taking steps to improve our scheduling so this does not happen again. We hope you will give us another chance to provide you with the relaxing and timely experience you deserve. Best regards 🌸💕