Gary's Alignment & Auto Repair

Business reply on Google

We take customer feedback seriously and always strive to provide transparent, honest service. Unfortunately, there’s not enough information here for us to verify this experience — we have no record of the visit, the vehicle, or the name provided. Our alignment pricing and any additional recommendations are always explained before any work begins. We never charge for parts or services that don’t exist. If there was a misunderstanding or if this review was intended for another shop, we’d be happy to discuss it further. Please reach out to us directly — we’re always here to help and make things right.

Business reply on Google

Hi Hamed, We're sorry to hear you were unhappy with your visit, and we’d like to clarify a few points for future customers reading this. At Gary’s Alignment, we always start with a suspension check, which is clearly noted on our website and front door. This step ensures the alignment is done correctly and safely on a solid foundation. During your inspection, we found unusual movement in the passenger-side rack and pinion, which we showed you directly in the shop. We explained that while we could still perform the alignment, it might not be 100% accurate due to the condition of the steering component. You even mentioned possibly sourcing the part from the dealer, and we offered a quote using only high-quality parts, not budget options. We understand you later had an alignment done elsewhere and that your car is currently driving fine. However, our priority is safety and long-term reliability, not just a quick fix. We're committed to doing things right, and that approach has earned the trust of our community for over 40 years. We truly wish you the best and appreciate the opportunity to explain our process. — Gary’s Alignment

Business reply on Google

Hi there, We take feedback seriously and strive to treat every customer with respect and fairness. After reviewing our records from the past two months, we were unable to locate any information that matches your visit. If you believe this is in error, we would greatly appreciate it if you could reach out to us directly at [email protected] with your name and vehicle details so we can look into the matter further. Please know that we do not tolerate any form of discrimination, and we are proud of our 40+ years of trusted service in the DFW area. We remain committed to ensuring every customer feels valued and heard. Thank you, Gary’s Alignment

Business reply on Google

Hi Mr. Sri, We're very sorry to hear about your experience. While we completed the alignment, we also noticed the tires were not in good condition and were mismatched. Since we don’t handle tires in-house, we recommended having them replaced and rotated. Customer satisfaction is extremely important to us, and we’d appreciate the opportunity to make this right. Please give us a call at (972) 484-3542.

Business reply on Google

Dear Yours Truly, Thank you for sharing your feedback since it is really important to us. We apologize for any misunderstanding or confusion that may have occurred. The gentleman who came in to have his car checked was discussing an issue unrelated to the work we had previously done (we had worked on his gasket, while he was referring to an issue on his suspension, which had been addressed at another shop which we’d also prefer to check just to be safe). With less than half an hour until closing and three cars ahead of him, we didn’t want to make him wait or rush through a thorough diagnostic, as we are committed to maintaining the high quality of our work. For this reason, we recommended scheduling an appointment for Monday, which he happily accepted. We were able to find and fix the issue during that visit, ensuring his car is now running perfectly. At our shop, customers don’t just remain customers—they become friends. We truly value your trust and feedback, and we look forward to welcoming you back in the future! Hopefully this clear the air! Best regards, Gary's Alignment & Auto Repair