Gateway Film Center
🎬 Entertainment · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
inefficient and disorganized process for returning customer phones after screenings
Excessive pricing for fountain drinks with no free refills
Disruptive patrons are ruining the movie viewing experience.
Staff failed to address a safety incident and denied ticket refunds.
Business reply on Google
Hi Hope, We're so sorry to hear you had this experience; it definitely doesn't match our expectations for service. We've looked into this a little bit more, so please expect a note from our team (it will be coming from tickets@gatewayfilmcenter DOT org) as we are eager to get to a better resolution.
An employee was vaping inside the building at the ticket desk.
Business reply on Google
We sincerely apologize for the experience you had during your visit. We understand the importance of maintaining a professional and welcoming atmosphere for our customers, and we take your concerns very seriously. This behavior does not align with the Film Center's brand standards, and we are committed to addressing it promptly. We hope you'll consider giving us another chance in the future. If you have any further questions or comments regarding the situation, please reach out to our team directly at [email protected] so we can assist you further.
Poor projection quality with visible frame lines and dim lighting.
The 70mm film print had visible scratches and poor projection quality.
Poor projection quality causes visual issues and eye strain.
Excessive audio volume and frequent projector malfunctions during the film.
Business reply on Google
We’re sorry to hear this, Quentin. There was a projector malfunction yesterday due to overheating. Please reach out if you consider another visit; it’ll be on us.
The theater has a stained screen and high ticket prices.
theatre failed to respond to request for ticket refund after disturbance
Business reply on Google
Hi Jerrica, I’m very sorry you had a bad experience with us. Can you write us at tickets @ gatewayfilmcenter .org with your order details?
The theater refused entry due to outside food policy.
The theater seats are extremely uncomfortable.
Excessive wait time for food caused customer to miss movie start.
Business reply on Google
Michael — we don’t think this is acceptable either. We apologize. Please email us at [email protected]. We’d like to try to make it up to you on the next visit.
The theater was dirty and overcrowded.
patrons frequently use cell phones during movie screenings
captioning devices for the deaf are consistently malfunctioning
Business reply on Google
Maria - I'm sorry to hear this happened. The center is committed to ensuring all guests are welcomed and that we maintain properly working equipment. We've checked every listening device this morning and all appear to be working properly. Would you mind contacting me directly to discuss what happened? You can write us at [email protected]. Thank you in advance for helping us resolve these issues for future guests.
Usher failed to resolve seating issues for a late night movie.