Gather 22

Business reply on Google

Hey Jeffrey, I’m sorry you had a bad experience. That’s usually not our standard. I have personally looked in to this matter and have talked to the MOD and server assigned to your table. Not that it’s an excuse, but- Our Server was on her first week by herself if that explains anything. Upon looking at our system and tracking your orders i dont see any tickets anywhere near the two hour mark. I don't think we’ve ever had a food ticket take 2 hours in any restaurant ive worked at. That’s a shocking anytime of time. Anyway, we strive for something close to perfection at Gather 22 and we failed you, were sorry about that, we’re also sorry for our staff because apparently you decided that my staff deserved to be bullied and belittled while trying to make things right. The service industry is made up of humans that make mistakes, and while sometimes we don’t get it right, no one deserves to be made to feel bad while trying to make a living.

Business reply on Google

Andrew, we’re sorry your visit didn’t meet your expectations. It sounds like all parties were having a rough night. No Excuse, but can assure this this is not our standard or what the type of service we usually. Our team takes a lot of pride in the hospitality and experience we create for guests. While we know every restaurant isn’t the right fit for everyone, we appreciate the many people who continue to support what we do here at Gather 22 and are sorry you wont be giving us a second chance. :(

Business reply on Google

Sorry you had a bad outing at Gather, Ashley. I would love it if you’d be willing to reach out to talk about your experience because im a bit confused by your review. It reads as if you got a bowl of plain rice but it was completely black? But it also had eggs? But it didnt have scrambled eggs? Do you have a photo you could send me so i can show my kitchen staff what you’re talking about.

Business reply on Google

Hi there, Thank you for sharing this feedback — I’m really sorry to hear that your experiences with us have fallen short, especially since you’re a neighbor and have given us several chances. We never want anyone to leave disappointed, and it’s clear we missed the mark for you more than once. Over the past months, we’ve made some significant changes in response to feedback like yours. We’ve dramatically expanded and rebuilt our food menu with a focus on brighter flavors, more variety, and dishes that feel both comforting and exciting. We’ve also increased portion sizes on key items, updated our cocktail specs, and re-trained our team to improve pacing so that food comes out hot and timely. I appreciate you caring enough to tell us what wasn’t working — that honesty truly helps us grow. I completely understand your frustration, but I’d love the chance to show you the improvements if you’re open to giving us another try down the road. Please feel free to reach out to me directly anytime. Warmly, Adam

Business reply on Google

Hi there, Thank you for taking the time to share this feedback. I’m really sorry to hear that your experience with us felt slow and unaccommodating — especially with a toddler in tow. Waiting that long for a meal and then having to take it to-go is incredibly frustrating, and it’s clear we didn’t deliver the level of hospitality we aim for. We’ve made several changes recently to address exactly what you mentioned: we’ve increased kitchen staffing during peak hours, improved our ticket pacing, and expanded our menu to include more approachable, family-friendly options so guests with kids feel taken care of. We’ve also refined our “big plates” to make sure they’re both consistent and worth the wait. Your feedback is truly helpful, and while I’m sorry this was your impression, I appreciate you bringing it to our attention. If you’re open to it, we’d love the chance to give you a much better experience in the future. Please feel free to reach out to me directly anytime. Warmly, Adam

Business reply on Google

Hi there, Thank you so much for taking the time to share this thoughtful feedback. I’m truly sorry that your first experience with us felt confusing and unwelcoming — that is the opposite of the environment we aim to create at Gather 22. What you described highlights some service and communication gaps we’ve since worked hard to fix. In the past few months, we’ve restructured our bar and patio seating flow, retrained our team on clearer communication around capacity, and adjusted staffing levels during those mid-afternoon hours so guests feel taken care of from the moment they arrive. While I’m glad to hear that everyone you interacted with was friendly, I completely understand how the miscommunication and wait you experienced would have been frustrating. I truly appreciate you bringing this to our attention. Feedback like yours helps us grow and continue building the kind of thoughtful, intentional hospitality we care deeply about. We’d be grateful for the chance to welcome you back and show you the improvements firsthand — please feel free to reach out to me directly if you decide to give us another try, and I’d love to take care of you. Warmly, Adam

Business reply on Google

Hi Hillary—thank you for the honest feedback. Getting sprayed and not acknowledged is unacceptable, and we’re truly sorry that happened. We’re addressing it with our team so it doesn’t happen again. We appreciate you holding us to a higher standard.

Business reply on Google

We’re glad to hear you’ve enjoyed our regular menu and service in the past—so we’re genuinely bummed this experience missed the mark for you. That said, we do want to clear a few things up: Our High Tea menu has been publicly available on our site, and we’ve been transparent that options for gluten-free and vegetarian guests would be limited. What we haven’t skimped on is intention. The tower was carefully curated after months of development, conversations with local pastry chefs, and even a little recon at other tea rooms—because we wanted to offer something new to Indianapolis: a flavor journey that balances both tradition and playful innovation. And yes, nearly everything on that tiered tower (except the scones!) is made in-house—by a small but wildly talented team who put in long hours of prep every weekend. That’s why we believe the $55 ticket is a fair reflection of the value, labor, and quality behind the experience. As for the milk and sugar—we’re a bit confused by that note, since our team (including an assistant dedicated to the tea floor) is always available to assist and has been trained to handle those requests promptly. Still, we appreciate your candor. We’re not here

Business reply on Google

Hi T M, We’re really sorry this wasn’t the experience you were hoping for—especially for something as special as High Tea. We also want to acknowledge that our team is working hard to offer something new to Indianapolis, and while we’re still fine-tuning a few things, every detail of the menu was crafted with care and intention. Our High Tea menu does note limited vegetarian options, and while our kitchen did their best to accommodate in real-time, we understand how receiving repeated items felt frustrating. As for the sweets—our pastry team went for more nuanced, globally inspired flavors, which can land differently depending on expectations, and we respect that. Regarding seating, we try our best to honor indoor requests when possible, but space is limited during peak service. We always want guests (especially little ones!) to be comfortable, and we regret that wasn’t better addressed in the moment. We appreciate you sharing your feedback—it helps us grow, and we’re committed to making sure each service reflects the level of hospitality we’re known for. Warmly, The Gather 22 Team

Business reply on Google

Hi Abigail — thank you for taking the time to share this. We hear your frustration loud and clear, and we’re genuinely sorry for the experience you and your husband had. Serving meat to someone who avoids it for religious reasons is a serious mistake, and we fully understand the weight of that error. What you described doesn’t align with our values or standards, and we regret that our handling of the situation only made things worse. We’ve had conversations with our kitchen and service team to reinforce protocols around dietary restrictions — especially when it comes to vegan and vegetarian orders — and we’re implementing clearer safeguards moving forward. That said, we know an apology only goes so far. We’d like to send you a $50 Gather 22 gift card in hopes of rebuilding even a small amount of trust. If you're open to it, please reach out to us at www.gather22.com so we can make sure it gets to you. Thank you again for the feedback — it’s helping us grow, and we don’t take that for granted.

Business reply on Google

Hi there, First off, thank you for the kind words about our food—it means a lot. That said, we’re truly sorry for the service experience you had. Getting stranded at the table without a check-in or your boxes is not the standard we aim for. We clearly missed the mark, and your feedback helps us see where we need to do better. We’re making internal changes to ensure this doesn’t happen again, and if you're ever open to giving us another try, we’d love the chance to make it right.

Business reply on Google

Hi Kimberly, We’re sorry to hear the evening didn’t meet your expectations. Our Valentine’s Day dinner was a one-night-only prix fixe experience, clearly advertised in advance across all channels. While we understand it may not have been what you were expecting, there was no intent to mislead—just to create a special offering for the occasion. We always aim to make guests feel welcomed and taken care of, especially on meaningful nights out, so we’re disappointed to hear this didn’t come through for you. Your feedback has been noted, and we’re continuing to refine how we communicate our special events moving forward. —The Gather 22 Team

Business reply on Google

Hi James, Thank you for taking the time to share your experience. We’re sorry to hear the food didn’t meet expectations during your brunch visit—especially the tamale benedict. That’s not the standard we aim to uphold, and your feedback is being shared directly with our kitchen team. If you're open to it, we’d appreciate the opportunity to make things right—please reach out to us through the contact form on our website so we can connect.

Business reply on Google

Darn... I hate it when we miss the mark Jan. It takes a lot to fire on all cylinders everytime. But thanks for trying us out

Business reply on Google

Hi Rise, we apologize you felt as if you were treated rudely. There are over 40 tables in our restaurant. There are either two reasons your party was not immediately sat. Those 8 tables were set aside for guests with reservations, or occasionally we have to put our walk-in customers on a wait so we can be best serve the customers that are already sat. We pace the restaurant seating as to not overwhelm our servers and the kitchen. Thank you for understanding