Gelson's Del Mar
🛒 Retail & Products · Del Mar
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The customer felt unwelcome and experienced poor service.
Cashier was rude and refused to assist with bagging groceries.
The store charges significantly higher prices than local competitors.
The bakery cake was dry and lacked flavor.
Staff complained to security about a customer waiting outside.
The heritage pork chop purchased was rancid and spoiled.
Business reply on Google
Hi Cathy, we would first like to apologize for your poor Heritage pork chop purchase at Gelson's Del Mar. Our Store Supervisor will be following up on this immediately. Please email us your best contact information at [email protected] so that we may provide our findings and offer a solution to your poor experience. Thank you again for taking the time to provide your feedback and most of all for being a loyal Gelsons customer.
The store prices are considered excessively high for the average consumer.
Business reply on Google
Hi Allison, we regret to hear that you were disappointed in the product prices in our stores. We make a daily effort to give our customers the best deals via our Weekly Wows, rewards offers, and other programs. If you want to learn more, don't hesitate to contact us at [email protected].
employees are consistently rude and demeaning to customers
Business reply on Google
Hello Jade, Thank you for your feedback. My name is Tate, I am the Assistant Store Director at the Del Mar Location. We regret that you had a poor experience at our location. Mimo, the Store Director and myself strive to give the best customer experience everyday. We welcome you to call our store 858-481-9300, or on your next visit, either Mimo or myself can meet you. We look forward to hearing from you. Thank you for your time.
The lunch bowl is overpriced compared to other local grocery stores.
Business reply on Google
Hi Stacey Martin, we regret to hear that you were disappointed in the product prices in our stores. We make a daily effort to give our customers the best deals via our Weekly Wows, rewards offers, and other programs. If you want to learn more, don't hesitate to contact us at [email protected].
Store amenities are closed and employees are indifferent.
Business reply on Google
Christi Parkhill, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We are currently seeking the right candidate to join our team and get our Wine Bar back open, In the meantime my name is Scott Robertson Store Director if there is anything I can assist you with please reach out. Thank You.
The store products are priced too high.
Business reply on Google
Donald Mollohan, we're disappointed to hear of the negative experience you had at our location. As a union employer with a commitment to higher service and quality standards than most, there is definitely no comparison to chain stores and discounters. We hope when that special occasion comes where only the best will do, that may consider us again.
Pharmacy wait times significantly exceeded the quoted duration.
Business reply on Google
Tyler, thank you for informing us of this incident. We pride ourselves on exceptional service in all departments and are disappointed to hear that your experience at our pharmacy did not live up to our expectations. We are passing your comments along to the appropriate department leaders as well as the operations team so that we may investigate and remedy any issues that arise. We hope that this incident will not tarnish our standing with you and that we will see you in the store again soon.
The store sells overpriced and stale food products.
Business reply on Google
Hello Kaitlyn! Thank you for sharing your thoughts. We strive to provide a high quality, locally-oriented shopping experience that couples fantastic selection and cost with labor. Please, let us know how we may better accommodate your needs in the future.