Gerber Collision & Glass
🚗 Auto & Repair · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Extended repair delays and poor quality body work with safety hazards.
Front desk staff was rude and provided incorrect scheduling information.
Repair shop delayed vehicle service and failed to communicate effectively.
Business reply on Google
Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to look into this matter for you. Is there a repair order number or customer name that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.
Front desk staff lied about the customer's appointment status.
Incomplete vehicle repairs required additional out of pocket expenses elsewhere.
Business reply on Google
David, we are disappointed to hear about this and understand Nick has reached out. Please advise if you need any further assistance, we apologize for any inconvenience. Thank you
Staff failed to follow through on commitments and appeared unprofessional.
Business reply on Google
Jermaine, we are sorry to hear this and understand Nick reached out. Please advise if you need any further assistance, we apologize for your experience.
Unauthorized price increase and significant repair delays
Business reply on Google
Kris, we are sorry to hear this and understand Paul reached out. Please advise if you need any further assistance, we apologize for any inconvenience. Thank you
The business failed to schedule repairs or provide requested updates.
Business reply on Google
Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name and contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.
repair quality compromised by insurance company influence
Business reply on Google
Bill, We are disappointed that our service did not meet your expectations and sincerely apologize for this frustrating experience. Customer satisfaction is very important to us. We understand that GM Nick G. has since been in contact with you to further discuss your concerns. Thank you for giving us the opportunity to address these issues. If any other issues are to arise, please do not hesitate to reach back out. Thank you.
The estimate for truck repairs took over a month to receive.
Business reply on Google
Chris, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Paul has already been in contact to have your concerns addressed. Thank you for giving us the opportunity to address your concerns. Please feel free to contact us any time should any other issues arise.
staff failed to communicate repair delays and hung up on customer
Business reply on Google
Dear Val, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.
Business double charged a check and incorrectly sent account to collections.
Business reply on Google
Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand General Manager Nick G has already been in contact to have your concerns addressed. Please feel free to contact us any time should any other issues arise.
The repair shop failed to communicate delays in vehicle service.
Business reply on Google
Patty, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name and contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.
Poor quality repair work and mismatched paint color
Business reply on Google
Jeanne, Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations. Customer satisfaction is very important to us. I understand the shop has already been in contact via voicemail and text, to have your concerns addressed. Thank you for giving us the opportunity to address your concerns. Please feel free to contact us any time should any other issues arise.
Staff caused damage to vehicle and attempted to conceal it.
Business reply on Google
Thank you for your feedback. We are disappointed to hear that our service did not meet your expectations and would like to investigate further. Is there a repair order number or customer name and contact number that you can provide us so we can investigate this further? Customer satisfaction is very important to us and we would like to get more information on this matter to better serve you and our customers. Thank you.
prolonged repair delays and incomplete vehicle work
Business reply on Google
Terrica, We are sorry to see this negative review and sincerely apologize for any concerns you are having with the repairs to your vehicle. We understand that the general manager Nick has been in contact with you and has set up an appointment for next week to review your concerns. If we can assist you any further please feel free to give us a call.
Repair delays and poor quality control on reassembly.
Business reply on Google
Don, thank you for your feedback. We want to sincerely apologize for the experience that you had and understand the General Manager, Nick G. and you have spoken about your concerns and advised if any further issues arise to give him a call. Thank you for bringing this to our attention and letting us address your concerns.
business failed to refund money for uninstalled customer-provided headlights
Business reply on Google
Dear Justin, I am disappointed to hear about this. We understand the General Manager Nick G. has reached out to you. Thank you for bringing this matter to our attention and we apologize for any frustration this has caused. Thank you
Staff member was rude and interrupted the customer during a call.
Business reply on Google
Nyomi, We are very sorry to hear about these concerns. We understand how frustrating this entire process has been for you. We know that Curtis has been in contact with you to discuss this matter further in hopes on correcting your concerns. Thank you for giving us that opportunity. Please don't hesitate to contact us at any time should you have any further questions or concerns.