Get Fit Athletic Club
🏋️ Fitness & Gyms · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
gym membership cancellation policy led to account being sent to collections
Business reply on Google
Hi Raymond, thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating membership and billing issues can be. Our membership agreements do include specific cancellation requirements, but we always strive to explain the process clearly and assist members whenever possible. We regret that your experience did not meet your expectations. If you're willing, we'd appreciate the opportunity to review your account with you to ensure everything was handled correctly and discuss any remaining concerns. Please contact our management team directly so we can look into your situation. We value all feedback, as it helps us improve both our communication and the overall member experience.
The gym is unorganized with rude management and shady business practices.
Business reply on Google
Hi Lana, thank you for your feedback. We’re sorry to hear that your experience did not meet expectations, especially as a first-time gym member. That’s not the impression we aim to leave. We take concerns about organization, professionalism, and member experience very seriously. Your comments have been shared with management for review so we can address any shortcomings and improve moving forward. If you’re open to it, we would appreciate the opportunity to speak with you directly and better understand your experience. Please feel free to reach out to us. We wish you the best in finding a gym that meets your needs.
lack of air conditioning and insufficient staffing and locker room facilities
Business reply on Google
Hi Chris, thank you for your feedback. We apologize for the inconvenience you’ve experienced. We’re happy to share that new fans for the locker room arrived today and are being installed. We’re also reviewing staffing coverage to ensure members feel supported at all times. We appreciate your input and are always working to improve the experience for our members.
Frequent vehicle break-ins and poor facility maintenance at the gym.
Business reply on Google
Val, we’re very concerned to hear this and take your feedback seriously. Member safety and cleanliness are top priorities, and we’re actively working to improve both. We encourage any incidents to be reported to local authorities so they can be properly investigated. Please reach out to us directly—we’d like to learn more and address your concerns.
predatory billing practices and poor facility maintenance
Business reply on Google
We take member concerns seriously and are continually working to improve the club and overall experience for our community. We appreciate your feedback and wish you the best.
Difficulty canceling membership and unexpected fees charged by staff
Business reply on Google
Hi Amonette, thank you for your feedback. We’re glad you enjoyed the gym, but we’re sorry for the frustration you experienced trying to cancel—that’s not the service we aim to provide. We understand how difficult it is being out of state, and we’ll be addressing the call handling with our team. While our policy does include a 30-day notice and a $10 cancellation fee, we’d like to review your situation and help resolve this. Please contact us at 317-357-4653 or through our website so we can assist you directly.
unsanitary conditions in the gym remain unaddressed by staff
Business reply on Google
Hi Che, we’re very sorry—this isn’t the standard we expect, especially after you reported it. This will not happen again. We’ve addressed it with our team to ensure it’s handled promptly moving forward.
Gym has inconvenient operating hours and unhelpful, unproductive staff members.
Business reply on Google
Thank you for the detailed feedback, Johnnie. We hear your concerns on weekend hours, staffing, and cleanliness, and will be reviewing these with our team. We’re always working to improve and appreciate you bringing this to our attention.
The gym charged excessive cancellation fees despite a move.
Business reply on Google
We’re sorry to hear about your experience. Our memberships do require a 30-day notice and a $10 cancellation fee. We’d be happy to review your account—please contact us at (317) 357-4653 or [email protected]. We appreciate your time with us and wish you the best with your move.
Staff members at the athletic club were rude to the customer.
Business reply on Google
Thank you for your feedback. We take concerns about staff professionalism seriously and have shared your comments with management for review. We appreciate you bringing this to our attention.
Broken equipment and unexpected cancellation fees charged by the gym.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear parts of your experience didn’t meet expectations. While our facility no longer includes a pool, we do offer a wide range of amenities and regularly service our equipment to keep everything in working order. Regarding cancellations, fees are based on the terms of the membership agreement. We appreciate your time with us and wish you the best in your fitness journey.
Gym has poor cleanliness, broken equipment, and inadequate climate control.
Business reply on Google
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations. Cleanliness, equipment maintenance, and customer service are all important to us, and we value your input as we continue working to improve. We appreciate your time as a member and wish you the best moving forward.
Management engaged in discriminatory behavior and mishandled sexual harassment claims.
Business reply on Google
Thank you for the kind words! We couldn’t agree more — Mikyla’s positivity and dedication make a big difference. We’re lucky to have her on the team!
The gym contract contains unfavorable or misleading terms.
Business reply on Google
Thank you for sharing your feedback. We encourage all members to carefully review their membership agreements so they feel fully informed about the terms. We appreciate your input and will continue working to provide the best experience possible for our members.
Staff member was rude and unhelpful during membership cancellation process.
Business reply on Google
We’re sorry to hear your recent experience didn’t meet your expectations. Your feedback is important to us, and we appreciate you bringing this to our attention. Please feel free to reach out if we can assist you further.
Staff engaged in body shaming and discrimination against a member.
Staff member made racist remarks and body shamed members.
Business reply on Google
We take this type of feedback extremely seriously. The experience you’ve described does not reflect the values or standards we hold as an organization. We do not tolerate discrimination or disrespect of any kind. We encourage you to reach out to us directly so we can look into this matter thoroughly and ensure appropriate action is taken. Thank you for bringing this to our attention.
Manager displayed aggressive, unprofessional behavior toward staff in front of guests.
Business reply on Google
Thank you for your feedback. We’re sorry to hear your visit didn’t reflect the positive environment we aim to provide. Our team is committed to professionalism and guest service, and we appreciate you sharing your perspective. We’d be happy to speak further if you’d like to reach out directly.
Customer charged for personal training sessions that were never provided.
Business reply on Google
Please contact management for a copy of your signed paperwork and agreements.
unexpected charges and fees applied during membership cancellation
Business reply on Google
Policies are thoroughly explained and signed for in your membership agreement when enrolling. I do apologize for any miscommunications.