GIANT
🛒 Retail & Products · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff ignored requests for assistance with locked health items
Business reply on Google
Hi there, we're sorry we kept you waiting as we understand how valuable your time is. Our team should always be putting our customers first as your satisfaction is our priority. We want to make sure we are thoroughly and promptly taking care of your needs. Thank you for your feedback as we are always improving our customer care. We hope you'll give us another shot at providing you with excellent service.
Delivery is performed by personal vehicles instead of company trucks
Business reply on Google
Hi GG, we're sorry to hear we have disappointed you. We understand how important timely delivery is, and we would like to investigate this further. Please reach out to us so we can follow up with you directly: https://giantfoodstores.com/contact-us/.
Long wait times due to insufficient staffing and malfunctioning self-checkout kiosks.
Business reply on Google
This is not the impression we want to leave, Jaime. We value our customers, so we want to make sure that we're providing excellent service and a seamless shopping experience. We're disappointed we missed the mark and will work on improving. If you would like to follow up to this, please reach us at https://giantfoodstores.com/contact-us/. We hope to see you again soon.
Difficulty finding helpful staff at the Philadelphia location.
Business reply on Google
This is not the impression we want to leave, Ed. We value our customers, so we want to make sure that we're providing excellent service. We're disappointed we missed the mark and will work on improving. Please reach out to us so we can follow up with you directly: https://giantfoodstores.com/contact-us/. We hope you visit us again soon.
employees displayed rude behavior and poor customer service
Business reply on Google
This is not the impression that we want to leave, Frank. We want to make sure we're providing our customers with the best service possible. If you would like to share details about your experiences with us, please contact us here: https://giantfoodstores.com/contact-us/
Store sells expired and rotten food products to customers.
Store sells expired fish and security treats customers like criminals.
Business reply on Google
This is not the impression we want to leave, Phu. We want to make sure that our entire team is providing excellent service and that we're offering the freshest selection of seafoods to cover your shopping needs. Please reach out to us so we can follow up with you directly: https://giantfoodstores.com/contact-us/. We hope to see you again soon.
Security cart wheel lock malfunction caused public embarrassment and delay.
Store sold expired food and failed to provide a refund
Long wait times and incorrect order fulfillment for grocery pickup.
Business reply on Google
We're sorry to hear about the inconvenience with your order, Rachel. We want to provide the best shopping experience for everyone and are always taking steps to improve. If you would like to share details about your experiences with us, please contact us here: https://giantfoodstores.com/contact-us/
The bakery items sold are consistently stale and past expiration date.
Business reply on Google
Thanks for the feedback, Lester. We want to provide the best shopping experience for everyone and are always taking steps to improve. If you would like to share details about your experiences with us, please contact us here: https://giantfoodstores.com/contact-us/
Long wait time for order pickup and poor staff responsiveness
Business reply on Google
Hi Robert, we're sorry you didn't have a great experience with GIANT Direct. Your time and patience are important to us, so we want to make sure your experiences with us are seamless and enjoyable. We're disappointed we missed the mark and will work on improving our service. Please reach out to us so we can follow up with you directly: https://giantfoodstores.com/contact-us/. We hope you'll give us another shot at providing you with an excellent shopping experience.
Staff member was verbally abusive and exhibited discriminatory behavior.
Lack of in-store WiFi prevents use of digital coupons.
Business reply on Google
Hi Maureen, we're sorry for the inconvenience. We value our customers and want to make sure that we're providing you with seamless shopping experiences. We appreciate your feedback, as we're always looking to improve. We hope you'll give us another shot at providing you with an excellent shopping experience.
Deli staff are unprofessional and provide poor quality service
Customer alleges racial profiling and harassment by a store supervisor.
Cashier made inappropriate religious comments regarding the customer's purchase.
Staff accused customer of theft and refused to honor app coupons
Employee displayed aggressive and confrontational behavior toward a customer.
Poor produce quality, inflated prices, and frustrating self-checkout bag policies.
Business reply on Google
We're very concerned to hear this, Olivia. Everyone should be treated with dignity and respect. We are escalating this concern and will contact the store. Please reach out to us at https://giantfoodstores.com/contact-us/ so we can get additional details.