Giant Penny Grocery
🛒 Retail & Products · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store failed to refund payment for groceries that were not received.
Customer purchased rotten chicken wings from the grocery store.
The store sold spoiled chicken wings with a foul odor.
Business reply on Google
We are sorry to hear that you had this bad experience at our store. We receive, process and cut meats 6 days a week. We stand behind products that we sell, and would gladly refund or exchange if there ever an issue. We value your business and thank you for letting us know. -Giant Penny Management-
Purchased pork chops were discolored and caused illness after consumption.
The grocery store sold spoiled meat despite a valid expiration date.
Business reply on Google
We are sorry to hear that your meat was not acceptable when you were ready to consume it. We guarantee our meats and poultry to be fresh, but it is hard to control refrigeration time and other factors after it leaves the store. Regardless, we are happy to reimburse you for the meat if you come to our customer service counter. We have sustained the highest standards and grades for sanitation by multiple regulatory bodies in our industry, and are committed to bringing the freshest products to our clients.
The store has an unpleasant odor requiring better ventilation.
Business reply on Google
Mr. Murillo, it is unfortunate that you feel that way about our store. We do not use preservatives or additives to masks the natural odor of the poultry in our store, it is all natural. It is the same concept as the natural smell of fish when you visit a fresh fishery. The in-house processing of our quality fresh meats and poultry has earned us a health department score of 98% for the past 10+ years. We are proud of that score. We also continue to work with our environmental vendors to keep the store odor free in a natural way. Thanks for the feedback.
The cashier displayed a rude and unprofessional attitude toward customers.
Business reply on Google
M. Robinson- it is very unfortunate that you feel that way about our hard working staff. We always welcome constructive feedback to improve our store, products and prices. However, your harsh comments on this post are not the way in which we prefer to interact with our customers. If you wish to talk to our management team please visit us at the store or call us. Enjoy the rest of your day.
The grocery store sells expired or poor quality meat products.