GIC Car Clinic

Business reply on Google

Hi Jacob! Thank you for taking the time to share your feedback. We are sorry the phone conversation did not feel helpful. That is not the experience we want anyone to have when they call GIC Car Clinic. For suspension and spring work, our goal is to review the vehicle in person so we can give clear and accurate information instead of guessing over the phone. That said, we understand your concern, and we could have explained that in a more helpful and welcoming way. We would appreciate the opportunity to speak with you directly so we can better understand your concerns and work toward a resolution. Please feel free to contact us at the shop. Best regards, Helen Liao and Alan Yu, Owners GIC Car Clinic

Business reply on Google

Hi Annie! Thank you for taking the time to share your feedback. We are sorry to hear that you felt your time was not respected. For complicated vehicle concerns, we do our best to avoid guessing or giving an estimate before the vehicle has been properly checked, because the cause may not be visible or clear without an in-person evaluation. Our goal is to provide honest information, careful inspection, and clear recommendations so customers can make informed decisions. We would appreciate the opportunity to speak with you directly so we can better understand your concerns and work toward a resolution. Please feel free to contact us at the shop. Best regards, Helen and Alan, Owners GIC Car Clinic

Business reply on Google

Hi Lionel! Thank you for taking the time to share your feedback. We are sorry to hear that you felt disappointed with your visit, and we understand how frustrating it can be when a window concern is not fully resolved right away. For your 2016 Dodge Dart SXT, the authorized service was an initial Level 1 testing and evaluation for the windows and 12V socket concern, not a completed repair. Our technician confirmed the concern and found that Relay T08 was not receiving the required 12-volt signal, which meant additional electrical tracing was needed before any proper repair could be recommended. We would appreciate the opportunity to speak with you directly so we can better understand your concerns and work toward a resolution. Please feel free to contact us at the shop. Best regards, Helen Liao and Alan Yu, Owners GIC Car Clinic

Business reply on Google

Hi Omar! Thank you for taking the time to share your feedback. We are very sorry your visit for an oil change did not feel welcoming or respectful. Even during a busy moment at the front counter, you should have been greeted clearly and kept informed, and we understand why that experience was frustrating. At GIC Car Clinic, we work hard to provide friendly, attentive service and dependable vehicle maintenance for drivers in San Jose, so we are sorry we missed the mark here. We would appreciate the opportunity to speak with you directly so we can better understand your concerns and work toward a resolution. Please feel free to contact us at the shop. Best regards, Helen and Alan, Owners GIC Car Clinic

Business reply on Google

Hi Elias, We’re very sorry to hear that you left feeling frustrated, and we appreciate the opportunity to respond. Based on your visit and our team’s records, we understand there was a delay in getting a full update due to your vehicle being at a third-party body shop. While we worked hard to communicate throughout the process—including multiple calls and updates—we completely understand how important it was for you to receive timely information, especially with your rental car deadline. At check-in, our service advisor did explain that repairs could take up to two weeks. In the end, we completed the repairs in less than that—because we truly cared and pushed hard to make sure we could return your vehicle as soon as possible. There were unexpected delays with your insurance company, including a used part that arrived damaged and would have taken an additional 2–3 days to replace. Rather than making you wait, we spent extra time advocating on your behalf and successfully convinced your insurance to authorize a brand-new part instead. This helped us get your vehicle back to you two days earlier than expected. We’d also like to clarify that no one on our team intentionally ignored you

Business reply on Google

Hi Chenpeng, Thank you for your feedback, and we’re very sorry to hear about the long wait you experienced. That’s not the level of efficiency we strive for, and we understand how frustrating it must have been to wait so long for an inspection report. Your time is important, and we take your comments seriously as we work to improve our scheduling and workflow. We’d love the opportunity to make it up to you and provide a smoother experience on your next visit. Best regards, Helen Liao and Alan Yu, Owners GIC Car Clinic

Business reply on Google

Hi, Thank you for your feedback—we’re sorry to hear that your experience didn’t meet your expectations. That’s never the feeling we want to leave a customer with, and we appreciate the opportunity to respond. Our Intermediate Inspection Package includes a full vehicle evaluation, system scans, and a detailed report based on what our technicians find. In your case, the scan and inspection pointed to a potential issue with the gas cap—a common cause of check engine lights related to evaporative emissions. That said, we understand your frustration, especially if you’ve dealt with a similar issue before. We also regret that you didn’t receive the follow-up in the time promised. That’s something we take seriously, and we’re actively working with our team to improve communication and turnaround times. If you’re open to it, we’d appreciate the chance to review your file and go over what was found in more detail. Our goal is always to give transparent recommendations—not to nickel and dime anyone. Best regards, Helen Liao and Alan Yu, Owners GIC Car Clinic

Business reply on Google

Hi Giovanni, I’m sorry to hear about your experience. We always aim to provide accurate pricing, but sometimes a proper in-person inspection is necessary to give a precise estimate. We appreciate your feedback and will continue working on making our communication clearer. If you’d like, we’d be happy to schedule a time to review your vehicle and provide a detailed estimate. – Helen Liao, GIC Car Clinic

Business reply on Google

Dear Jason, Thank you for sharing your feedback. We’re sorry your experience at GIC Car Clinic didn’t fully meet your expectations, and we’d like to clarify a few things. You brought in your Dodge Scat Pack Challenger for a check engine light diagnosis. Our technician spent over a full day carefully inspecting your vehicle to find the issue with the oil pressure sensor, which is located near the alternator. Although it was initially thought that the intake manifold needed to be removed, we later confirmed this wasn’t necessary, helping save time and avoid extra work. We want you to know that we did not charge you any diagnostic or testing fees — this service was provided to you free of charge. Your service advisor, Max, explained that we would keep you updated as soon as we had new information. While it was a busy day, our team worked hard to assist you as promptly as possible. About the $50 coupon, since the diagnostic service was already complimentary, the coupon wasn’t technically applicable. However, when you presented it, I accidentally applied only $25 at first. Once you pointed it out, I corrected it right away and honored the full $50 discount. At GIC Car Clinic, we truly c

Business reply on Google

Dear Jeet Singh, We believe there may be a misunderstanding, as we do not have any record of your visit in our system, and the service details you described do not match anything performed at our shop. Could you kindly double-check if you may have reviewed the wrong business? At GIC Car Clinic, we take pride in our honest diagnostics, transparent pricing, and quality service. If you’d like to discuss this further, please feel free to contact us directly so we can clarify any concerns. Best regards, Helen Liao & Alan Yu, Owners GIC Car Clinic

Business reply on Google

Hi Brandon, I understand your frustration, and I appreciate you discussing your concerns with Mike. Our goal is to ensure your vehicle is properly diagnosed and repaired. Our work comes with a 3-year/36,000-mile nationwide warranty, and if the issue is related to our previous repair, we will take care of it at no charge. However, we haven’t had the opportunity to inspect the vehicle yet. I encourage you to bring it back so we can determine the cause of the issue and address it accordingly. Please let me know if you’d like to schedule a time to bring it in. We’re happy to help. Best, Helen Liao GIC Car Clinic

Business reply on Google

Sierra, so sorry for your poor experience. We really do our best to make sure anyone who interacts with our business has a pleasant experience, and am truly sorry that you had a negative interaction. I'm glad we were able to talk over the phone later and get the misunderstanding cleared up. Please do not hesitate to contact us again for whatever you may need!

Business reply on Google

Thank you for sharing your feedback with us. We apologize for any misunderstanding regarding our pricing. Our goal is always to provide transparent and competitive pricing reflective of the quality service we deliver. We understand your concerns about the cost estimate provided. Our initial diagnostic fee is aimed at ensuring an accurate assessment before proceeding with any repairs, which helps us maintain the high standard of workmanship our customers expect. While we strive to offer competitive rates, pricing can vary based on factors such as parts and labor involved in the repair process. We regret if there was a discrepancy between our estimate and the final cost communicated to you. We value your feedback and will review our processes to ensure such instances are minimized in the future. If you have any further questions or would like to discuss this matter further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Business reply on Google

Mark, we sincerely apologize for any confusion regarding our oil change coupon and the subsequent quote for servicing your Porsche. It was never our intention to mislead you, and we deeply regret any frustration this may have caused. While our coupon was indeed advertised for European cars, including Porsches, we understand that specialty vehicles like yours often require unique service and specialized materials, which can result in higher costs. We acknowledge that the discrepancy between the advertised price and the final quote was not clearly communicated, and for that, we are truly sorry. Your feedback is invaluable to us, and we will take steps to ensure that our advertising and communication are more transparent in the future. We genuinely appreciate your patronage and hope to have the opportunity to regain your trust. If there's anything we can do to make this right or address any further concerns you may have, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention.

Business reply on Google

We are sincerely sorry to hear about your recent experience with us, and we apologize for any inconvenience caused. Our goal is to always provide transparent and fair pricing to our customers, and we regret any confusion or dissatisfaction you may have experienced regarding our pricing process. The reason it was more expensive than you were expecting was because you left the coupon at home, and you didn't have it on you when you went to the shop. We understand that you were expecting a discounted price based on the coupon you received. We apologize if there was any misunderstanding or miscommunication regarding the application of the coupon. Our team strives to honor all valid coupons and promotions, and we regret any inconvenience caused by not presenting the coupon at the time of service. If you had brought the coupon with you, we would have happily applied the discount as advertised. Thank you for bringing this matter to our attention. We value your feedback, and we will use it to improve our communication and ensure that our customers have a positive experience with us.

Business reply on Google

Bobby, we are sorry to hear you were unsatisfied with your experience here at GIC Car Clinic. We have contacted you over the phone and offered to provide additional service on your Cadillac to make things right as well as mentioned to you our free towing service. Any part that we replace or service is under our 3 year/36k mile warranty guaranteed. We truly value your feedback and are always striving to offer the best possible service for our customers.

Business reply on Google

It is always our intention to provide quality service and clear communication to every customer. We are very sorry to hear your experience with our team was less than satisfactory--please call our shop if you'd like to talk with one of our team members about this situation.

Business reply on Google

Hi Ryland. We were sad to see your review about the business before you brought your car in. I am happy that we were able to get you an appointment after your review was left and install the lift kit on your jeep! I am sure it is riding nicely. If you need anything please let us know.

Business reply on Google

Ana, we are grateful you took the time to leave us this feedback. We are really disappointed you didn't have a good experience with us. We want to make this situation right for you and prevent situations like this from happening in the future. Looking at your review, it looks like there was a misunderstanding about what exactly you paid for during your visit. We want to make this right immediately and make sure you are 100% comfortable with what you paid for with us. Please give me a call at 408-279-5510 so we can talk this out. Thanks! I look forward to connecting with you. Helen Liao, Owner.