Glass Box San Diego
🍽️ Restaurants · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Shrimp cocktail served warm and main course portion size was small.
Business reply on Google
Hi Douglas, thank you for your feedback and for visiting Glassbox. We’re sorry your dinner experience didn’t meet expectations, especially regarding the shrimp cocktail and sea bass portion. This is not the standard we aim to provide, and your comments have been shared with our kitchen team for review. At Glassbox, we’re committed to serving fresh, high-quality dishes with great value and service. We appreciate you bringing this to our attention and hope you’ll give us another opportunity to deliver a better dining experience.
Menu lacks disclosure of oyster limits and restricted condiment availability.
Restaurant served incorrect menu items and omitted listed ingredients.
Business reply on Google
Hi Lilia, We sincerely apologize for your recent experience. It is never our intention to mislead our guests or provide dishes that do not meet expectations. We take concerns about menu items and pricing very seriously, and we’re truly sorry to hear that your bluefin tuna rolls and miso soup did not arrive as expected. That is not the standard we strive to uphold. We also regret that the drunken noodles were not enjoyable. Our goal is always to serve food that is fresh, flavorful, and accurately represented on our menu. Hearing that we fell short is disappointing, and we appreciate you bringing this to our attention. Please know that providing honest service, quality ingredients, and a positive dining experience is extremely important to us. We would truly value the opportunity to welcome you back and provide the experience you should have had the first time. If you’re open to it, we would love the chance to make things right and change your impression.
waitress failed to take order after multiple attempts to get attention
Business reply on Google
Hi Ely, We are truly sorry for your experience, especially during Restaurant Week when you were excited to dine with us. What you described — waiting without being properly attended to and not even having the opportunity to place your order — is absolutely not the level of service we aim to provide. There is no excuse for the delay and lack of follow-through you experienced, and we completely understand how frustrating that must have felt. Please know it is never our intention to provide poor service or leave our guests feeling overlooked. Our team is committed to delivering attentive, welcoming hospitality from the moment you’re seated. Your feedback has been taken seriously and shared internally so we can address this with our staff. Our guests are always our top priority, and we would truly appreciate the opportunity to welcome you back. We would love the chance to change your impression and provide the experience you were looking forward to. Thank you for bringing this to our attention, and we hope you’ll consider giving us another opportunity to make it right.
Subpar food quality and poor service in an uncomfortable setting.
orders were frequently missing and service was extremely slow
The chicken was overcooked and the sushi portion was insufficient.
Long wait times and poor quality of food served.
The chicken in the fried rice was spoiled and poor quality.
The sushi was overpriced, poorly prepared, and lacked quality ingredients.
The sushi quality was poor and did not justify the price.
Shrimp gyoza were deep fried instead of pan fried.
Poor food quality and slow service at the restaurant.
The quality of the fish served was poor.
Poor food quality and service relative to high price point.
The food quality was poor and overpriced for the portion size.
The sushi was poor quality and the bulgogi contained grit.
Staff were unprofessional and refused service after accepting an order.
Sashimi contained bones and scales and oyster order was incomplete.
customer experienced food poisoning after eating poke nachos