Glo Salon
💅 Beauty & Spa · Sunland
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Improper hair coloring caused severe breakage and hair loss
Business reply on Google
Hello Emmy, We remember how and when you first came into our salon. At that time, your hair was severely damaged, had 3–4 different colors, and you requested a bleach root touch-up. Based on the condition of your hair, we determined that it would not be safe to perform a full bleach root touch-up as requested. Instead, we offered a very soft root lightening to help preserve the integrity of your hair. As a result, your roots appeared slightly darker because that was the safest option available. To be clear, we only worked on your roots. We did not color, bleach, or alter the rest of your hair in any way. The damage to your crown and the ends of your hair was already present before your first visit to our salon, and we discussed this with you during your consultation. For that reason, we do not believe it is accurate to attribute the existing damage to Glo, as it predated any services we performed. We understand how frustrating it can be to deal with damaged hair, and we genuinely wish you the very best in finding the care that meets your needs.
Increased prices and poor service from the manicurist.
Business reply on Google
Hi Caroline, I don’t believe that we have ever served you at our Salon. Our Salon prices are very reasonable and our parking structure is very big, so I’m assuming this review is meant for another Salon. thank you
Customer developed an eye infection following a lash extension application.
Customer identifies the specific technician who provided poor service.
Business reply on Google
Jonna, we don’t do this type of work, and we dont have these colors in our salon. I’m 100% sure that this work was not done at Glo Salon in Sunland. Is this review for Glo Salon in Sunland? or Glo in Glendale or Salon Glo in the valley? Please redirect this review to the right salon. Appreciate your help in advance. You are not our client (we know our clients by name), and I want to make sure the review goes to the right party. Thank you in advance.
Staff caused physical injury and displayed unprofessional behavior during a manicure.
Business reply on Google
Hi Taylor, it was so great meeting you today. I’m sorry you didn’t have a good experience with our nail tech today-she is loved by our clients. As previously discussed, a miscommunication occurred between you and the nail technician from the start. Gelx, a unique product distinct from your usual choice of acrylic nails, accounted for the difference in feel. Due to your request to remove the nails prematurely, we were unable to complete the finalization process, including the application of a French tip, and thus could not showcase our work to your satisfaction. Thank you so much for stopping by.
Staff forgot the appointment and failed to provide service.
Business reply on Google
We are very sorry that you had less than an exceptional experience. We, as humans do sometimes make mistakes. We appreciate your input and will be looking at ways that we can avoid missed bookings in the future.
Staff failed to record scheduled appointments and provided poor customer service.
Business reply on Google
We apologize for the confusion you experienced. It is always a possibility that things will slip between the cracks, especially when we are very busy. Apparently we let a few things slip through those cracks and for that, we apologize and promise to do better. I can tell you with absolute certainty that you were not ignored due to being Latina, as 4 of our 6 stylists are of latin heritage, including Diana. We would never intentionally dismiss anyone for any reason, but absolutely would NEVER do so out of bias of any sort. Your input had enlightened us to the importance of making sure that every client gets greeted as soon as they walk in the door especially during our busiest of times and we will be working on implementing strategies to achieve this. Thank you
The stylist cut the hair unevenly and too short.
Business reply on Google
We are very sorry that you were not satisfied with your service. Please call and ask for Randi tomorrow between 8am and 5pm to discuss a solution. We strive for perfection and are very disappointed that you did not receive the quality of service that we expect.
The salon owner was rude and dismissive to a potential customer.
Business reply on Google
I'm sorry you had that experience. I can tell you that you did not speak to the owner if this happened today. I will, as the owner, I look into who was there today and have a conversation with them. This has been a very stressful time in our industry, however that is no reason to be rude to someone. Please accept my apologies and my promise to do better in the future.