GN Bank
💳 Finance & Insurance · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff lack organization and cannot provide paper applications
bank fails to respond to customer phone calls for account support
Bank teller refused to process a cash withdrawal with valid identification.
Bank fails to update mailing address causing potential identity fraud risk
Business reply on Google
We sincerely apologize for the level of service you received. Please do contact us at [email protected] if your issues have not yet been resolved.
Bank failed to follow up on a legal request for one year.
Business reply on Google
We sincerely apologize for the lapses in service you experienced. Our new team has been working hard to respond to all customer requests quickly. We would appreciate the opportunity to speak with you and resolve any outstanding issues you may have. Please contact us at [email protected] and we will ensure that you receive the prompt attention you deserve.
Poor customer service, limited operating hours, and long wait times.
Poor customer service, unresponsive staff, and outdated digital banking platforms.
Bank failed to process estate affidavit or return customer phone calls.
Bank failed to process power of attorney paperwork or return communications
Staff disclosed private banking information and exhibited unprofessional behavior.
Bank denies lobby access forcing vulnerable customers to wait outside
unprofessional staff and inability to reach customer support for issue resolution
Bank failed to resolve unauthorized charges and closed the customer account.
Bank staff are delaying access to a deceased relative's account.
Business reply on Google
Hi Darryl, Thank you for your review. Please accept our deepest condolences for your and your wife's loss. We are sorry to hear your wife had such a frustrating experience. We would like the opportunity to investigate your feedback further. Please could you contact us at [email protected] with your wife's name, wife's mother’s name and a contact number for us to contact you? We’ll work with you to resolve any issues as quickly as possible.
Staff member provided poor service and hung up on the customer.
Business reply on Google
Dear Taylor Porter, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best, Team GN Bank
Bank manager was rude and provided inconsistent information regarding bank policy.
Business reply on Google
Dear TaylaMadeNatural Everyday, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free reach out to [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best, Team GN Bank
Customer service manager failed to return calls for one week.
Branch hours were inconsistent and staffing levels were insufficient.
Bank failed to update address and has poor digital services.
Bank staff failed to provide account access for urgent financial needs.