Go Store It Self Storage
🧰 Other Services · Dublin
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff is consistently absent from the office during business hours.
Business reply on Google
Thank you for sharing your positive experience! We're thrilled to hear that Casey provided exceptional service and was able to assist you effectively. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Facility is unstaffed and inaccessible despite 24/7 availability claims.
Business reply on Google
Thank you for sharing your feedback. We apologize that your experience did not meet expectations and for any inconvenience caused. Someone from our team will be in touch to discuss the matter and help make things right.
unstaffed office, broken facilities, and unexpected administrative fees
Business reply on Google
Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your frustration. A member of our team will be reaching out to you directly to help resolve this matter.
The business nearly doubled the storage unit rental rate.
Business reply on Google
Thank you for letting us know about your experience. We understand your concerns and are here to help. Please contact us directly if there’s anything we can do to assist you.
The business significantly increased monthly rent rates without reasonable notice.
Business reply on Google
Thank you for reaching out. We’re sorry for any confusion — we checked our system but couldn’t identify your account from this review alone. Please reach out to us directly so we can take a closer look and help.
unresolved maintenance issues and significant unexpected rent increases
Business reply on Google
We appreciate your feedback and are sorry to hear about your experience. We value your business and hope to better serve you in the future. Please reach out to us directly if we can assist you further.
rental fee doubled unexpectedly during the third month of storage
Business reply on Google
Thank you for bringing this to our attention. We’re sorry for any inconvenience you’ve experienced and appreciate the opportunity to address your concerns. Please feel free to contact us directly for further assistance.
The business doubled the monthly rent for the customer.
Business reply on Google
Thank you for sharing your feedback. We’ve reviewed our system and unfortunately, we’re unable to locate your information. Please contact us directly so we can assist you further.
The business increased monthly rent by 115 percent.
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. Please reach out to us directly if we can assist you further.
The business repeatedly increased monthly rent prices significantly within one year.
Business reply on Google
Hi, Keith. Your feedback is highly appreciated. Thank you so much for the review!
Frequent rent increases and lack of responsive on-site staff
Business reply on Google
We're thrilled to hear that you had a positive experience with Pat. Your kind words are greatly appreciated. Thank you for the 5-star review!
The monthly storage rental price has doubled within one year.
Business reply on Google
Hi Michael, We're glad to hear that you've found our facility clean and our team professional and helpful. We understand your concerns about the price adjustments. While we strive to maintain competitive pricing, occasional increases are necessary due to operational costs. We value your business and hope to continue serving your storage needs. Please do not hesitate to reach out to us directly if you have any questions or concerns regarding your unit. Thank you -- Team GSI
Management changed autopay settings causing late fees and rent increases.
Business reply on Google
Hi Walt, Thank you for sharing your experience. We sincerely apologize for the frustration you encountered with the auto-pay setup and the resulting late fee. We understand how important it is for payments to process smoothly, and we regret that this was not your experience. It seems there was a miscommunication during your call, and we’re sorry that you felt dismissed. Our goal is to provide assistance and support, and we regret that we did not meet your expectations during this interaction. If you would like to discuss this matter further or have any questions, please feel free to reach out to us directly. Your feedback is important to us, and we appreciate the opportunity to improve our services. Thank you -- Team GSI
Employee was absent during the scheduled appointment time.
Business reply on Google
Hi Some, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your visit. Ensuring that our staff is available to assist customers during all scheduled times is a top priority for us, and it's clear we fell short in this instance. We are taking immediate steps to address this issue to ensure it doesn't happen again. We understand how valuable your time is, and we regret any frustration this may have caused. Please contact us directly and we will make arrangements to resolve this matter promptly. Thank you for bringing this to our attention. Team GSI
Manager removed customer lock and threatened eviction due to personal conflict
Business reply on Google
Good Afternoon, John – We spoke with our District Manager, Jeff, and he was able to shed some light on the situation. Unfortunately, there are some inconsistencies between your review and the situation that occurred at the end of April 2023. You rented your unit at the end of April and a letter was sent out to the entire tenant base of our company, only a couple of days after you rented. The letter was advising ALL tenants that the fee structure was changing, particularly the lien fee from $50 to $100. Granted the letter could have been worded differently, but you assumed that you were being charged an additional $100 a month. The email that was received by the manager from you contained some extremely vulgar language. Jeff attempted to get a hold of you regarding the email and then you left a Google review, much like this one, the very next day. Due to your hostility, vulgar, and expletive fill e-mail, we reserve the right to terminate your lease and did so by mail and e-mail. You stated that you were moving out based on the "rate change letter", which was not a rate change letter. That property manager assumed that you were moving out and trashed the parking lot, but after my inv
Customer was locked in a stairwell due to poor staff training
Business reply on Google
Keri this is definitely something that has been addressed right after I saw the review. It still does not make up for the negative experience you had. We can only hope that in the future you will choose us for your storage needs if they arise again. Again, our sincere apologies.
Unreliable payment portal and unprofessional staff communication regarding late fees.
Business reply on Google
Hi There, we apologize for the negative experience. We will reach out to you directly regarding your concerns. 7/18
The business does not prorate monthly fees upon move out.
Business reply on Google
Reed, thank you for taking a moment to give us a review. We are sorry to hear you were disappointed with you move out process. Our leases are month to month and do not allow for move out proration. This is a common practice in the self-storage industry. However, we will review your account and one of us will reach out to you directly regarding this
The storage unit rental fees are too expensive.
Business reply on Google
Thank you Crystal.
App malfunction caused building access issues and elevator entrapment.
Business reply on Google
Neil, Thank you for the feedback. If you could send me a message at [email protected], so we can figure out why you had access issues and elevator issues. I will also have Calvin reach out to you.