Gold's Gym Austin Anderson Arbor
🏋️ Fitness & Gyms · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unauthorized hidden fees and poor facility cleanliness
Business reply on Google
We're sorry to hear you feel this way. We have no record of you visiting or checking in at our Anderson location, so we're unable to verify the experience you've described. If this review was meant for another Gold's Gym, we encourage you to reach out to that location so they can address your concerns directly. -Emily GM
Gym equipment is old and dangerous to use
Business reply on Google
Thank you for sharing this feedback. I’m really sorry to hear your concerns about the equipment — safety is a priority for us, and I understand your frustration as a long-time member of Gold's Gym. We’ve already started working through equipment updates and will continue prioritizing what needs attention. If you’re open to it, I’d love to speak with you directly so we can address the specific pieces you’re concerned about. Please feel free to ask for me at the front desk. -Emily GM
membership cancellation was not processed and unauthorized charges continue
Business reply on Google
Thank you for sharing your feedback. We’re glad to hear that you were satisfied with the club itself, but we’re sorry to learn about your frustration regarding the cancellation process. We understand how concerning it must be to continue seeing charges after submitting your cancellation in accordance with the required notice period — especially while you’re abroad and unable to resolve the matter in person. That’s certainly not the experience we want for our members. Please contact us directly at [email protected] with your full name and membership details so we can review your account as a priority and clarify what happened. If there has been an error, we will make it right as quickly as possible. We appreciate you bringing this to our attention and hope to resolve this for you promptly.
Gym equipment is outdated and several treadmills are frequently broken.
Business reply on Google
Hi Erika, Thanks for your feedback. We understand this location hasn’t met your expectations. The concerns about the equipment and treadmills are noted. While some team members clearly make a positive impact, we recognize the need for improvements and will make sure this is brought to the attention of the appropriate staff. - Andrea GM
Staff occupy equipment and neglect management duties during peak hours.
Business reply on Google
Hi CJ, I don't believe we've met before, my name is Andrea, I am the GM. I’m really sorry you’ve felt this way. I want you to know I take your feedback seriously — members should always have priority on equipment, and I’ll be addressing this with my team. Thank you
Difficulty canceling membership and unauthorized charges after cancellation attempts.
Business reply on Google
Hi Shido, I'm truly sorry to hear about your experience. We never want cancellations to feel frustrating or unclear. Your feedback is important. If you'd like help resolving any remaining issues, please reach out directly—we’re here to help. Thank you, Andrea GM
Gym refused cancellation and sent unpaid fees to a debt collector.
Business reply on Google
Thank you for your feedback. We understand your frustration regarding the cancellation process. As outlined in the membership agreement, we do require a 30-day notice for cancellations. We’ve been in contact with you via phone and email to address your concerns and explain the policy. While we know this may not be the outcome you hoped for, we do appreciate you taking the time to share your experience.
difficult cancellation process and unresponsive customer service
Business reply on Google
Thank you for your feedback. We understand your frustration regarding the cancellation process. As outlined in the membership agreement, we do require a 30-day notice for cancellations. We’ve been in contact with you via phone and email to address your concerns and explain the policy. While we know this may not be the outcome you hoped for, we do appreciate you taking the time to share your experience.
unexpected charges and debt collection due to unclear cancellation policy
Business reply on Google
Hello, Thank you for your feedback. Regarding the cancellation process our membership agreements do include a 30-day notice policy for cancellations, which is standard across our locations. We encourage all members to review the terms at sign-up, and we’re always available at the front desk to clarify any questions. We appreciate you taking the time to share your concerns. - Thank you
Gym equipment is old and in need of replacement.
Business reply on Google
Thank you for the feedback! We're glad you enjoyed our staff. We're working on updating our equipment and appreciate your input. Safe travels, and we hope to see you again! -Andrea GM
customer overcharged and treated disrespectfully by staff member
Business reply on Google
Hi Gerald, We're truly sorry to hear about your experience at our gym. Your feedback is invaluable to us, and we're committed to addressing these issues internally to ensure a more positive experience for all our members. Thank you - Andrea GM
Gym refuses to process membership cancellation request
Business reply on Google
Hi Phillip, Really sorry to hear your experience with cancellation went like this. I do see that you did sign up for a 12 month contract, this is why you are unable to cancel. We had a conversation with you back in February and stated the policies with that. If you have moved or have any other personal changes that lie within our policy please feel free to reach out and I can help you find a solution! [email protected] -Andrea GM
Gym charges a monthly fee to freeze membership accounts.
Business reply on Google
Hi Tung, Thank you for sharing your concerns with us. We understand the importance of flexibility in gym memberships, especially during extended travels or other life events. We apologize for any inconvenience caused by our current policy. We do freezes at half the cost of your monthly membership, $15. We do permit free freezes with medical documentation. If you have any further concerns please reach out to me at [email protected], thank you. Andrea GM
unauthorized recurring charges after cancellation and threats of collections
Business reply on Google
Update: Hi Nuri! I'm not sure your email went through because I just looked for it in my inbox. I'm happy to help you out anyway that I can - please email [email protected] or call the gym at 512-257-0415! - John Oh no! I'm sorry to hear about your experience! I would love to speak to you. My name is John and I am the General Manager. Here is my email [email protected]. Cheers! - John
unauthorized charges and poor facility cleanliness at gym location
conflicting information regarding membership cancellation fees and persistent collection…
Gym denied entry due to unresolved billing and staff errors
Gym extended contract without consent and continued charging after cancellation.
Gym failed to honor cancellation terms and charged extra fees
Unauthorized charges were made to a bank account without a contract.