Gold's Gym San Antonio Alamo Heights
🏋️ Fitness & Gyms · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The gym manager displayed rude and disrespectful behavior toward members and staff.
Business reply on Google
My sincere apology if you in any way felt disrespected, it certainly was not my intent. I was merely trying to explain our policy and try to find a compromise to your situation. Our goal is always to provide the best experience possible for our members.
General manager exhibits unprofessional and harassing behavior toward gym members.
General manager was rude and unprofessional during gym pass check-in.
Business reply on Google
My most sincere apologies if you felt our interaction was in any way unprofessional, that was certainly not the intent. We appreciate that you have gym options and hope that you will give us the opportunity to make it right.
Staff provided inaccurate promotional information leading to a wasted trip.
Business reply on Google
Hey John, we truly apologize for the inconvenience and for providing you with inaccurate information. I can assure you it was not intentional or meant to just get you into the gym. Thank you for bringing to our attention that we need to make sure we are doing a better job of keeping our team is current with all promotions.
General manager exhibits harassing and inappropriate behavior toward gym members.
Business reply on Google
Mr. Muss, we would ask any of our members to clean up their beard stubble and shaving cream as a courtesy to the other members who utilize this space. Further, I will not dignify the remainder of your allegations with a direct response; but only to say that we strive at our gym to provide all of our members with a safe and comfortable workout environment.
Rude management, broken equipment, and inconsistent guest policy enforcement.
Business reply on Google
Thank you Ms. Torres for taking the time to review our gym, I am very sorry that you feel this way and I wish there were a way to make things right. Unfortunately, we are not going to agree on the version of events, but that is okay. Please know that we strive to provide the best gym experience possible for all of our members, in a clean and safe environment. If there are specific items that need to be addressed, we are more than happy to take care them promptly.
Gym facilities and services do not match online information.
Business reply on Google
Hey Tasha, I completely understand your frustration; many things now are not as they were pre-Covid, add to that the hassle of calling around to find that out can be a real pain. I can assure you we are not trying to add to your frustration and are disappointed you feel we deserve only a 1-star review despite the fact we actually have a heated pool. True we do not currently offer Kids Club as an amenity, the picture here is one submitted by a reviewer 6 years ago, we don't have control over what reviewers post or that they are shown in Google maps. We would hope that you give us and our pool a try, as well as the many other amenities we do offer; we think you might enjoy our gym.
Gym continued charging membership fees after cancellation requests were made.
Business reply on Google
We are very sorry that you have had these difficulties in the past, problems with three separate cancellations does seem odd. We always want our members to have the best gym experience possible and if these problems had been brought to management's attention, we can assure you they would have been handled at that time.
Staff member rudely confronted customer regarding weight dropping technique.
Business reply on Google
Mr. Alavarez, we acknowledge your right to voice your opinion and version of events, and do appreciate you as a member. However, we are still going to ask that you respect our staff and the rules of the our gym while working out here.
General manager exhibited discriminatory and intimidating behavior toward a gym member.
Manager exhibited unprofessional and potentially discriminatory behavior toward a…
Gym staff denied promised towel service and acted unprofessionally.
Business reply on Google
Hey Stan, my personal apologies if at anytime it was implied that towel service was included, I can assure you we would have no reason to mislead you on this matter. As for professionalism, we strive here to have the best customer service for our members, which I attempted to provide, including providing you with courtesy towels for the day. We certainly do not want to rehash the course of events in this forum, but I am happy to see if we can mend fences. I can always be reached at [email protected] and of course at the gym.
Manager exhibited unprofessional behavior and gym locker rooms were dirty.
Business reply on Google
Thank you Paul for taking the time to write a review, we do wish you had a better opinion of our staff and gym. Although our recollection of events differ, we do respect your right to voice your concerns and will take them under consideration, as our member's experiences are of the utmost importance to us.
Gym continues charging subscription fees despite multiple attempts to cancel membership.
Business reply on Google
I am sincerely sorry to hear that you had a negative experience with us. I can assure you that we want to be of help and this does seem like a simple fix. My name is Warren, and if you will email me at [email protected], I will take care of this matter.
Manager harassed customer during workout over gym profile photo requirements
Business reply on Google
My personal apologies if it seemed as if I was being tyrannical in any way, that was not my intention. We obviously have a different perspective on events, but I am happy to sit down and clear the air with you at anytime. I think you will find that we truly want our members to have the best experience possible at our gym. I can be reached at [email protected]. Hopefully, we can resolve any points of contention here, again my apologies.
Pool was unavailable despite confirmation provided by staff over the phone.
Business reply on Google
I want to personally apologize Mr. Flores for any inconvenience this may have caused you. We at Gold's want to be mindful of the gym experience of all our members and their exercise needs, we are sorry if this incident interfered with yours. We do however ask that there be no additional swimming during our Aqua Fitness classes so that those members can focus on their fitness unimpeded. Hopefully moving forward we can provide a better experience for you, and if there is anything I can do to assist you in the future, please let me know. Warren at [email protected]
staff unable to process water purchase or membership upgrade
Unauthorized charges continued after membership cancellation and refund request.
Poor facility maintenance including broken lockers and unreliable hot water supply.
Locker room is dirty with moldy showers and empty amenities.