Gold's Gym San Antonio Bulverde
🏋️ Fitness & Gyms · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Gym equipment is limited, rusty, and poorly organized for the price.
Business reply on Google
Hey Marco, I'm sorry to hear about your views on our pricing structure. We do our best to provide a clean, organized and friendly gym. I see you recently joined, so I hope we can change your views during your future workouts! Please let me know if I can ever be of any assistance. - William, General Manager [email protected]
Gym requires lengthy notice period for membership cancellation
Business reply on Google
Hi Sol, Please note that month to month memberships require a 30-day notice for billing to cease. Memberships are self- drafted on our kiosk system in club, which outlines all policies of the agreement to our prospective members and provides a copy of the agreement via email upon sign up. - William, General Manager [email protected]
Manager refused to provide a refund for unused membership months.
Business reply on Google
Hi Brittany, Sorry for your negative experience. It is never my intention to come off as rude, but I must reiterate that you have cancel your membership if you wish not to pay. If you do not cancel, you are liable for any payments for the agreement you signed up for, especially as you signed up online on your own. Asking for a refund because you did not use the gym is not an acceptable reason for refund. - William, General Manager [email protected]
Overcrowding due to the closure of a nearby gym location.
Business reply on Google
Thank you for sharing your feedback. We regret that the increased traffic following the Naco gym closure has impacted your experience. Your concerns about overcrowding and workout accessibility are valid, and we apologize for any inconvenience caused. We value your membership and will share this feedback with our team to work toward improvements. Let us know if we can assist further before your cancellation.
Gym continues billing after closing the customer's primary location.
Business reply on Google
Thank you for sharing your feedback. We regret the inconvenience caused by the closure of your preferred location and its impact on your membership experience. We understand your frustration regarding billing and the added difficulty of finding time to visit the gym with your busy schedule. While we cannot address specific contract terms or decisions here, we appreciate you highlighting these concerns. Your input regarding facility options and the impact of increased attendance is valuable, and we’ll ensure it is directed to the appropriate team for review. Thank you again for taking the time to share your perspective. - William, General Manager [email protected]
Gym equipment is poorly maintained and improperly installed.
Business reply on Google
Hey Peter, I have had the facilities team look at this a few times now, including bolting it to the ground to help with that issue. We are clearly missing something here. I will call you today for some insight. - William, General Manager [email protected]
Gym charged for an extra month after cancellation request was submitted
Front desk employee was rude and unprofessional to the customer.
difficult cancellation process and unexpected additional billing cycles
Gym charged membership fees despite account being frozen during the pandemic.
Business billed for canceled membership and sent account to collections
Staff and management were unprofessional and condescending to a long-term member.
Gym failed to disclose permanent pool closure to new member
Gym transferred membership to another location without customer consent or notification.
unauthorized recurring charges and failure to process membership cancellation
gym staff failed to notify members about cancelled fitness classes
Gym charged membership fees despite previous agreement to freeze the account.
Limited equipment access and restrictive gym policies for members.
Staff refused trial membership due to lack of state ID
Inconsistent class scheduling and lack of staff availability at the desk.