Gold's Gym San Antonio The Quarry
🏋️ Fitness & Gyms · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unexpected annual maintenance fee charged in addition to monthly dues
Business reply on Google
Thank you for your feedback. We’re sorry to hear about your concerns regarding membership charges. We understand how unexpected fees can cause frustration. Your experience has been noted, and we will share it with the appropriate team for review. If you have further questions or need clarification, please don’t hesitate to reach out directly at [email protected] -GM Mat
Unsanitary restroom conditions and lack of management response.
Business reply on Google
Thank you for sharing your experience. We’re sorry to hear about the unpleasant odor in the restrooms and the lack of follow-up after your concern was raised. Cleanliness and responsiveness are important to us, and we regret this was not your experience. Your feedback will be shared with the team to ensure the issue is properly addressed. Thank you for bringing this to our attention. -GM Mat
Difficulty canceling membership led to unauthorized recurring charges
Staff failed to resolve a mistaken balance leading to collections.
Gym fails to process membership cancellations leading to unauthorized recurring charges.
Poor equipment maintenance and cleanliness with staff monopolizing gym machines.
unauthorized collection fees charged after contract cancellation
Customer property was stolen from the gym locker room
Gym failed to process cancellation request before the next billing cycle.
Gym has broken equipment, poor hygiene, and security issues.
Business reply on Google
Thanks for the review Jose and feedback our Dry Sauna is and has been up and running . If there is a time it is being down please come by and bring to staff attention at time of visit. Thank you for being a member. Billy Faris General Manager
Gym lacks equipment, has poor climate control, and unfair billing practices.
Business reply on Google
Hi Mariano , Sorry about your experience in the club .Please give me a call at your convenience at 2106254089 or email me at [email protected] and we can discuss your concerns. It also our policy for a 30 day notice on all memberships when membership is cancelled . Thank you for your feedback!
The gym repeatedly overbilled the customer and refused to resolve it.
Business reply on Google
Hi I'm sorry for any issues you have had with us please.I would like to help resolve this issue. How can I reach you or if you anna reach out directly. [email protected] is my email and gym phone is 2106254089
Gym charged for an extra month despite cancellation request.
Business reply on Google
Hi Laura ,Please give me a call at your convenience and I can help you with your account. Ask for Billy or Tim
Staff refused to allow a guest to join a fitness class.
misleading membership terms and poor facility maintenance
Unauthorized membership fee increases were charged to the customer's bank account.
Staff failed to follow up on disability accommodation inquiries.
Gym resumed billing without notice and requires in-person contract cancellation.
Gym discarded personal belongings from lockers without notifying the customer.
unauthorized charges and difficulties during the membership cancellation process