Gold's Gym San Jose (Hamilton)

Business reply on Google

Thanks for sharing your experience, Rob. We appreciate your feedback about the gym environment and will work on improving the atmosphere for all our members. We're glad to hear you enjoy the staff and cleanliness—your insights help us create a better space for serious fitness enthusiasts.

Business reply on Google

Thanks for sharing your thoughts, Mike. We appreciate your feedback on the climate control and understand how important it is for your workout experience. We're continuously looking for ways to improve and your input is invaluable. We'll take this into consideration as we work on enhancements.

Business reply on Google

Thank you for your feedback, Ehsan. We understand that membership policies can be frustrating and appreciate your insights. We're always looking for ways to improve the experience and will take your comments into consideration. Your thoughts are valuable to us!

Business reply on Google

Thank you for your feedback, Eaint Thiri Khin. We appreciate your concerns about the filming practices in our gym. We are committed to ensuring a comfortable environment for all members and will address this issue with our team to promote respectful behavior. Your experience is important to us.

Business reply on Google

Thank you for sharing your feedback, Robert. We’re glad to hear you enjoy our gym and staff! We take cleanliness seriously and will address your concerns regarding the locker room and showers. Your insights help us improve, and we appreciate your input.

Business reply on Google

Thanks for your feedback, Steph. We understand that crowding can be frustrating and appreciate you bringing the equipment issues to our attention. We're continually working on improvements and will take your comments into account as we strive to enhance the experience for all our members.

Business reply on Google

Hi, thank you for your feedback — we’re really sorry to hear about your experience. We take concerns about overcrowding, missing equipment, and especially your comfort and safety very seriously. What you described is not the environment we want for our members, and we understand how frustrating that must be. Please don’t hesitate to alert staff in the moment so we can address situations right away. We’d appreciate the chance to connect with you directly — feel free to reach out to us at the front desk or via email. Thank you again for bringing this to our attention.

Business reply on Google

Thank you for bringing this to our attention. We’re sorry to hear about your experience and that you felt the interaction at the front desk was unfriendly. That’s not the level of service we aim to provide. Our goal is for everyone to feel welcome and supported when they walk in. We appreciate the feedback and will be addressing this with our team. If you’re open to it, please feel free to reach out to us directly so we can learn more about what happened and work to make things right.

Business reply on Google

Hi Alexander, thank you for sharing your experience. We understand wanting to try a gym before committing, and we appreciate you reaching out. At this time, we do not offer free day passes. This policy helps us protect the experience of our paying members and avoid overcrowding on the gym floor. We do offer a paid day pass that provides full access to the facility, equipment, and amenities. If you choose to sign up within 24 hours of using the day pass, the cost is applied back toward your membership. This allows prospective members to experience the gym while still maintaining the quality and space our community expects. We respect your decision to choose the gym that best fits your needs and appreciate you taking the time to share your feedback.

Business reply on Google

Hi Kim, Thank you for taking the time to leave such thoughtful feedback. We’re glad to hear you’ve had a positive experience with the cleanliness of the gym and our upper body equipment selection. We also appreciate your honest input regarding lower body and core equipment. Your points about the leg press availability and the absence of certain machines are completely valid, and feedback like this is exactly what helps us identify where we can improve. We’re always evaluating our equipment mix and member usage, and your suggestions will be shared with our team as we plan future upgrades. We truly value members who train seriously and expect a well-rounded setup, and we hope to continue improving so the gym feels more complete for all training styles. Thank you again for helping us get better.

Business reply on Google

Hi there, thank you for taking the time to share your feedback. We’re really glad to hear you enjoy the equipment and the gym overall. We did want to clarify the situation with the men’s sauna. It has been temporarily closed for about a week and a half, not due to the sauna itself malfunctioning, but because we discovered heat from one of the sauna lines was affecting the temperature of the nearby water fountain. Our maintenance team and plumbers have been actively working on it, and the insulation parts needed were delivered today. Once the work is completed and everything is safe and up to standard, we’ll have the sauna back open. We understand it’s a valued amenity and appreciate your patience while we finish this fix. Thank you again for the feedback and for being part of our community.