Golden Nails

Business reply on Google

Hello Veronica, Thank you visiting and we apologize that your experience did not go as intended. When you visited, you expressed that you wanted to do a pedicure and manicure to which we were going to set you up for your pedicure and soak your acrylics in the process. However, you later changed your mind and wanted to only do your acrylic removal and manicure. In this instance, we removed your acrylics without soaking. Although this is not the process that you are familiar with, it is still another method of acrylic removal. Additionally as you mentioned, since you are pregnant, we typically avoid soaking as the acetone still may be harmful for you and your baby. If you requested for your nails to be soaked, there must have been a miscommunication with the technician. In regards to your real nails chipping off, this is typical in the process by which the technician took off your acrylics. Your real nails chipped off at the tips that would have been cut and filed down in the manicure process. Throughout your whole experience, our technician reassured you multiple times and explained the steps and process. However, you continued to express doubt and distrust towards your technician.

Business reply on Google

Hello Monica, Thank you for visiting and leaving us a review. We apologize that you did not receive the best experience possible. Our management team has investigated this incident with the details you provided and could not identify your visit. It is very rare that our pedicure technicians will make these unacceptable mistakes, however, when they do occur the management team is notified. We hope to learn more about your experience and how we can improve our service. Please email us at [email protected] or give us a call at 215-624-162. We look forward to hearing from you.