Golden Nails & Spa
💅 Beauty & Spa · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Business refused to provide a listed service during posted hours.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Nails fell off prematurely and staff refused to provide a repair.
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
Poor nail quality and refusal to fix work without extra payment.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
The nail technician performed poor quality French tip application.
Nails broke within nine days of service.
poor nail shaping, cuticle neglect, physical injury, and unsanitary salon conditions.
Acrylic nails were unevenly applied with bubbles and poor cleanup.
Acrylic nails had bubbles, uneven shapes, and debris in the polish.
Gel manicure and pedicure peeled within a week of application.
Dip manicure nails fell off within five days
Poor nail application quality and aggressive, unwelcoming service.
Nail technician provided poor quality service with uneven and streaked nails.
Inconsistent nail shaping and quality of service provided.
Poor quality dip manicure with uneven shaping and rough texture.
Unprofessional management, long wait times, and poor salon cleanliness.
The salon failed to honor a scheduled appointment.
Improperly applied eyelash extensions caused physical pain and eye infection
The nail salon provides low quality service despite cheap pricing.
Long wait times despite having a confirmed reservation
The customer experienced a significantly longer wait time than promised.