Goose The Market
🛒 Retail & Products · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
staff ignored customers and failed to provide basic service
The muffuletta sandwich had poor bread to meat proportions and stale bread.
Staff exhibited discriminatory behavior and unprofessional conduct toward customers.
Business reply on Google
We're sorry to read now about this experience you had about six months ago, Tiffany -- definitely doesn't sound like the welcoming, excellent experience our whole team works hard to create for all guests every time, and we understand how you rightly expected better based on your friends' recommendation as well as with your out-of-town family visiting. Like you wrote, management takes these concerns seriously, and we'll share your experience with staff as we are always working together to keep up the consistently superb service + welcoming atmosphere that Goose is known for. Hope we'll earn the chance to get to serve you again -- we'd love to see you!
Sandwich portion sizes have decreased significantly without a price reduction.
The sandwich quality has declined with poor ingredients and preparation.
unannounced menu price differences and ingredient substitutions
Customer sold spoiled beef and overpriced grocery items.
customer experienced food poisoning after eating salmon pastrami
The sandwich bread was extremely tough and inedible.
The sandwich was missing ingredients and delivered incorrectly.
The quality of the sandwiches has declined recently.
The chef exhibited rude behavior toward the customer.
Food arrived damaged, spilled, and in a rotten condition.
Business reply on Google
Hi Cindy, we're sorry to read this as it definitely seems like a disappointing and frustrating experience. It sounds like maybe you received an order that wasn't properly carried by a delivery service? We're not sure about the celery since it's not something on our menu right now? We'd like to speak with you directly about your experience so we can help figure out all the info in order to make corrections and also so we can help make this right for you. If we could trouble you to call 317-924-4944 and ask for a manager or email news [at] goosethemarket.com, we'd be honored by the chance to earn the opportunity to serve you. Thank you!
Staff are rude and the online ordering website is difficult
sandwiches lacked advertised ingredients and had poor meat-to-bread ratio
Rude staff and slow service caused the customer to leave.
The platter had limited selection, missing crackers, and soggy macaroons.
Business reply on Google
You are absolutely correct, Dominic. What you describe definitely doesn't sound like Goose's normally high standard and delicious, thoughtfully prepared plates. We have your contact info from your order and we're reaching out to you directly. It's important to us to learn more about your experience and to work to earn the opportunity to serve you again. Thanks, Dominic!
The sandwich contained an excessive amount of grease.
Business reply on Google
Oh dear, Ads. Sounds like you got an unintentional extra dose of the extra virgin olive oil dressing that seasons the giardiniera (spicy pickled vegetables) on our Batali sandwich. The runny experience you describe definitely sounds far from our usual high standards, and we know we can't go back in time, but we'd be honored by the opportunity to earn the chance to serve you again. Could we trouble you to send your contact info to [email protected] so we can reach out directly and help make this right? So happy you found the sandwich tasty, Ads! We can't wait to serve you again soon!
The sandwiches were overpriced and contained very little meat.
Business reply on Google
Sorry to hear this, jhansen16. Definitely sounds disappointing and frustrating and also far from Goose's normal high standards. We know we can't go back in time, but we'd be honored if you'd considering giving us the opportunity to reach out to you directly and help make this right. Could we trouble you to send your contact info to news [at] goosethemarket.com Along with working to help turnaround your experience, we would also be grateful to get some more info from you so we can pinpoint this uncharacteristic mishap and prevent it from happening again. Thanks for taking the time to write -- we hope to hear from you soon and earn the chance to serve you again!
Long wait times and lack of advertised food and wine pairings.
Business reply on Google
So sorry to read this, Lisa. We’re sorry to hear it sounds like you didn’t get to the area where the wine tastings with cheese tasting and salame tasting was being served. And we’re also sorry to hear that folks in line ahead of you prevented you from having a more enjoyable experience during this busy event. It definitely sounds like the opposite of the experience we strive to provide for every Goose guest every time. Although we know we can’t go back in time, we’d be honored by the opportunity to reach out to you directly so we can help make this right. If we could trouble you to send your contact information to [email protected], we’d like to help create an experience at Goose for you that meets and exceeds expectations, as is our goal every day. Thanks for taking the time to write, and we’re very much looking forward to earning the opportunity to serve you again.