Granada Inn
🏨 Hotels & Travel · Granada Hills
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Management was unprofessional and rude during the stay.
Business reply on Google
Dear Karina: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Granada Inn - Granada Hills, CA. Sincerely, Hotel Management
The hotel room was infested with bedbugs.
Hotel refused payment method not disclosed during the booking process.
Excessive noise from the nearby freeway prevented sleep.
Business reply on Google
Dear Shehan: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Granada Inn - Granada Hills, CA. Sincerely, Hotel Management
Room was dirty with broken security features and safety concerns.
Business reply on Google
Dear Brian: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Granada Inn - Granada Hills, CA. Sincerely, Hotel Management
Room infested with bedbugs and poor staff service.
Business reply on Google
Dear Stella: Thank you very much for taking the time to reach out to us with your concerns. We understand our front office team has already had an opportunity to review this matter with you. Our team as well as a professional extermination company did come out to the room and found no evidence of any issues. We are not sure what you may have been experiencing, but we were certainly so sorry to see these notes. If there was any corrective action needed, our team would certainly address it. Thank you again.
Unsanitary room conditions, staff intrusion, and delayed deposit refund.
Business reply on Google
Dear Kelly: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Granada Inn - Granada Hills, CA. Sincerely, Hotel Management
Staff refused check-in without ID and denied a refund request.
Business reply on Google
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. Sincerely, Hotel Management
Rude staff, unexpected fees, and poor room quality compared to advertisements.
Multiple room defects including flooding, broken equipment, and hazardous door failure.
Unsanitary room conditions including flooding, mold, and broken furniture.
Business reply on Google
Dear Chardonay: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Granada Inn - Granada Hills, CA. Sincerely, Hotel Management
The hotel rooms and pool were infested with insects and filthy.
The room was dirty and the bed was uncomfortable.
Business reply on Google
Dear Rachel: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Granada Inn - Granada Hills, CA. Sincerely, Hotel Management
Hotel staff mishandled reservation extension and caused duplicate credit card charges.
Business reply on Google
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Granada Inn - Granada Hills, CA. Sincerely, Hotel Management
Pool was closed with inconsistent explanations from staff
Business reply on Google
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Granada Inn - Granada Hills, CA. Sincerely, Hotel Management
Staff lied about room reservation and room amenities were broken.
Business reply on Google
Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback. We apologize for any inconvenience you experienced. We are hoping that you will provide us with another opportunity to serve your lodging needs again in the future here at the Granada Inn - Granada Hills, CA. Sincerely, Hotel Management
rooms had dirty bedding and clogged sinks with poor management response
Malfunctioning television remote and excessive noise disturbance from nearby traffic.
Poor soundproofing, uncomfortable bed, low shower head, and unreliable internet…
The hotel rooms are unsanitary and do not match online photos.