Grand Nails Lounge (Under New Management)
π Beauty & Spa Β· Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff were rude and attempted to overcharge for services.
Gel extensions lifted and peeled off prematurely after one month.
Staff were unfriendly and charged excessive fees for gel removal.
Business reply on Google
Sorry about that, but that is the price in the menu at the shop. If you come and take off the gel toes only. It costs 15$. We hopefully see you back to do pedicures and manicure services in the future. Thank you and have a great day
Technician was inattentive and unprofessional during the pedicure service.
Business reply on Google
sorry about that. We hopefully see you back in the future with a great service, thank you and have a great day
Poor nail application quality and unprofessional service experience.
Staff member was unprofessional and pressured customer to change technicians.
Inconsistent service and poor nail quality compared to inspiration photo.
staff pressured customer into expensive services and displayed poor attitude
Staff member coughed on customer and demanded a tip.
Business reply on Google
Sorry about your bad experience. Hope to see you another time. We can give u good service and make you feel good when you do service in here. Thank you
unauthorized charges were applied to the customer's credit card
Business reply on Google
Sorry about that, we donβt have your number and we explain we charge miss u one seαΊ»vice! So sorry about make u inconvenience!
Staff were rude and pressured the customer to purchase additional services.
Staff are unfriendly, inexperienced, and aggressively upsell services.
Staff persistently pressure customers to purchase expensive service options.
Staff performed unrequested service instead of the requested manicure.
Business reply on Google
Sorry about misunderstanding, you can come back, weβll give u a manicure, thank for coming today. Sorry for your inconvenience. Have a good day
Poor nail quality, inaccurate shaping, and minor injury during service.
Technician caused physical injury and failed to provide requested nail art.
Unsanitary pedicure station, poor service quality, and unprofessional staff behavior.
Business reply on Google
Thank you, have a wonderful dayπ
Poor nail service quality and unpleasant salon odor
Shortened service time with poor application and painful hot wax treatment
Poor pedicure service and improperly heated towels caused discomfort.