Green Papaya Jacksonville
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The quality of the Thai food was mediocre and disappointing.
Staff provided poor service, served dirty glassware, and exhibited discriminatory…
staff provided poor service and failed to fulfill a birthday request
The food served was spoiled and improperly prepared.
The restaurant charged an excessive fee for extra sauce.
Staff served incorrect food and refused to rectify the order error.
The Pad Thai was bland and the noodles were too short.
Business reply on Google
Hi Jenny, Thank you for taking the time to share your feedback. We’re sorry to hear the Pad Thai didn’t meet your expectations, both in flavor and presentation, and that your overall experience fell short. We appreciate your honesty and hope you might give us another chance to make a better impression.
Poor service including incorrect food preparation and unhygienic handling of plates.
Business reply on Google
Hi Marshall, We apologize that your visit didn’t meet your expectations. We take your comments seriously and will address these areas to improve. While we don’t currently offer a veterans discount, it’s something we’ll consider moving forward. We hope to have the opportunity to make things right on your next visit.
The pad Thai and spring rolls were tasteless and poor quality.
Business reply on Google
Hey Mark, Thanks for stopping by and giving us a shot! We’re really sorry the pad Thai and spring rolls didn’t hit the spot for you, especially after a long day on the road. That’s definitely not what we want for our guests. We’re always working to get better and appreciate your honest feedback. Hope you find some amazing Thai on your next visit!
The curry lacked flavor and the rangoons were poor quality.
Business reply on Google
Hi Sondra, Thank you for taking the time to share your feedback. While we’re glad you enjoyed the spring rolls and service, we’re truly sorry the curry and rangoons didn’t meet your expectations. We’ll be sharing your comments with our kitchen team so we can work on balancing flavors and improving consistency.
Foreign object found in food and poor staff response.
excessive wait times and poor staff response to service delays
Business reply on Google
We're sorry we couldn't satisfy you. Please allow us to collectively bend 90 degrees to apologize to you. If you have any questions, please feel free to contact us. We will definitely satisfy you next time.
The food quality was poor and the portion sizes were small.
Business reply on Google
We're sorry we couldn't satisfy you. Please allow us to collectively bend 90 degrees to apologize to you. Please rest assured that we will correct the problems you reported in time. We will definitely satisfy you next time.
discriminatory treatment and incorrect food order by restaurant staff
Business reply on Google
We're sorry we couldn't satisfy you. If you have any questions, you can communicate with us what you need. We attach great importance to your feedback. We will go back and modify it immediately to give you a satisfactory answer. We will definitely satisfy you next time.
Staff failed to address food dissatisfaction until after payment was processed.
Business reply on Google
We will deal with the problems you mentioned in a timely manner and strive to improve, and strive for your satisfaction! You are welcome to visit again and let you have a satisfying meal!
The panang curry contained an excessive amount of green peppers.
Business reply on Google
If you have any dissatisfaction, you can tell us, we will work hard to improve and strive for your satisfaction! You are welcome to come back again and tell us your needs. Welcome again!
The waiter rushed the dining experience by clearing items prematurely.
Business reply on Google
Cong Le First of all, thank you for your support and love for our food, We're sorry to hear about your poor experience, and we apologize if our servers weren't friendly enough - you should always receive great service throughout your visit to us. Hope you give us another chance to do the right thing in the future.
Staff refused seating before posted closing time.
Business reply on Google
Rick Buchanan We're sorry to hear about your poor experience, and we apologize if our servers weren't friendly enough - you should always receive great service throughout your visit to us. Hope you give us another chance to do the right thing in the future.
Staff were rude and prioritized payment over a customer medical emergency.
Business reply on Google
Thank you for taking time write this review about your dining experience. We are sorry that you didn’t like our food. Our server did asked if you would like to get something different but got rejected. For the incident at the restaurant. The truth is Our employee was to check if the customer was okay, not asking for money. We were told by the customer that It was Not the food problem!
The food quality and portion sizes were disappointing for the price.