Greg's Japanese Auto
🚗 Auto & Repair · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Shop recommended unnecessary expensive repairs instead of simple alternatives.
Business reply on Google
Hello David, we are disappointed to see such a low rating. We strive to provide the highest quality services and the best customer support. If you would like to contact us directly in regard to this matter, please email us at [email protected] or you can call us at 877-201-6586.
The shop delayed service and overcharged for basic maintenance tasks.
Business reply on Google
Thank you for your feedback, and please accept our sincere apologies for your experience. We would appreciate the opportunity to discuss your feedback. Please reach out to us at [email protected] or 877-201-6586 so we can make this right. Thank you!
mechanic charged for services that were not performed on the vehicle
Business reply on Google
Hello, we are disappointed to hear about this experience you had. We strive to provide the best services and excellent customer support. If you would like to contact us directly in regard to this matter, please email us at [email protected] or you can call us at 877-201-6586.
shop recommended unnecessary and expensive brake repairs
Business reply on Google
Thank you for bringing this to our attention, Ashley. Your experience with service delays and brake assessment concerns us deeply. We would appreciate the opportunity to address your concerns directly. Please contact us at 877-201-6586 or by email at [email protected] as we would like to discuss this matter further.
The shop refused to honor a promotional coupon for synthetic oil.
Business reply on Google
Sorry for any inconvenience T A. We understand your frustration about the coupon issue. Please contact [email protected] or 1-877-201-6586 for resolution.
Poor scheduling, lack of parts, and unprofessional staff behavior.
Business reply on Google
Apologies for any inconvenience, Tong. If you are open to discussing the matter further, we would appreciate the opportunity to speak with you directly. Please feel free to reach out to us at [email protected] or call us at 877-201-6586. Thank you!
Mechanics failed to add oil and left tools in engine bay.
Business reply on Google
Hello David, we are disappointed to hear about this experience you had. We strive to provide the best services and excellent customer support. If you would like to contact us directly in regard to this matter, please email us at [email protected] or you can call us at 877-201-6586.
Mechanic attempted unnecessary repairs and provided poor customer service.
Business reply on Google
We are sorry to hear about your recent interaction without staff that did not meet our standards. Your satisfaction is our priority, and we would like to make this right. Please contact us at 877-201-6586 to discuss further.
The business quoted a lower price and increased it upon arrival.
Business reply on Google
Hello, we are disappointed to hear about your experience. We strive to provide the highest quality services at the most affordable rates. If you would like to contact us directly, please email us at [email protected] or you can call us at 877-201-6586.
Mechanic intentionally loosened spark plug bolt to induce further vehicle damage.
Business reply on Google
Hi Colleen, we are sorry to hear that your recent oil change didn’t meet our usual standards. Your satisfaction is our priority, and we would like to make this right. Please contact us at 877-201-6586 to discuss further.
Repeated service failures and false accusations of theft by staff.
Business reply on Google
Sorry for any inconvenience, Hung. Multiple visits for tire installation and battery issues isn't our standard. We would be grateful for the opportunity to address your concerns directly. We have sent you an email regarding this matter, as we are eager to further discuss it.
Mechanics performed unnecessary repairs and failed to secure the vehicle hood.
The shop charged significantly more than the initial quote provided.
Business reply on Google
Hi Hermany, we are sorry to hear that your recent experience didn’t meet our usual standards. Your satisfaction is our priority, and we would like to make this right. Please contact us at 877-201-6586 to discuss further.
Poor communication and potential misdiagnosis of vehicle repair
Business reply on Google
Hello Stephanie, we are disappointed to hear about your experience. We strive to provide the highest quality services at the most affordable rates. If you would like to contact us directly, please email us at [email protected] or you can call us at 877-201-6586.
The shop provided an inflated and unnecessary repair quote.
Business reply on Google
We understand your frustration with the situation, and we take your concerns seriously. Our goal is to provide accurate diagnoses and clear explanations. We would appreciate the opportunity to discuss your concerns in more detail and address any questions you may have about the quote. Please contact us at 877-201-6586, or you can email us at [email protected], so we can work towards resolving this issue to your satisfaction.
Vehicle held for two weeks without service or communication.
Business reply on Google
Hello James, we are disappointed to hear about your experience. We strive to provide the best customer service and support. If you would like to contact us directly, please email us at [email protected] or you can call us at 877-201-6586.
Staff installed incorrect clutch and dismissed customer concerns about vehicle…
Business reply on Google
We strive to provide honest and transparent service to all our customers. If you have any concerns about your visit, we’d love the opportunity to discuss them. Please reach out to us at 877-201-6586 or [email protected] so we can better understand your experience and address any issues. Your feedback is important to us, and we’re here to help!
Shop overcharged for repairs and left vehicle unsecured in public lot
Business reply on Google
Please accept our sincere apologies for the negative experience you had at Greg's Japanese Auto. We deeply regret the inconvenience caused to you. Your feedback has been carefully noted, and we assure you that we will address each of the issues you've mentioned. We strive to provide reliable and professional service to all our customers, and we're sorry we fell short of that goal in your case. Thank you for taking the time to share your experience, as it helps us improve our services. We appreciate your honest feedback and will use it to make necessary improvements in our operations.
Final repair costs significantly exceeded the initial quote provided by the shop.
Business reply on Google
Please excuse any inconvenience. We're concerned to hear about your unexpected experience. Please feel free to reach out to us at (206) 624-2575 to discuss this further.
failed repairs and unsafe vehicle returned to customer
Business reply on Google
Your feedback is important to us. We apologize for the disappointing experiences you've had with us recently. We strive to provide top-notch service and will address these issues internally to ensure they don't happen again. Thank you for bringing this to our attention.