Greulich's Automotive Repair
🚗 Auto & Repair · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff was rude and dismissive to the customer.
Business reply on Google
This is not the level of service we strive to provide. We would appreciate the opportunity to discuss this further. Please reach out to us at [email protected] or 877-201-6586 so we can discuss a resolution. Your satisfaction is important to us, and we value your business.
Technician failed to replace screws after performing an oil change.
Business reply on Google
Hello, we are disappointed to hear about your experience. We strive to provide the best customer service and support. If you would like to contact us directly, please email us at [email protected] or you can call us at 877-201-6586.
Vehicle damaged during service and management is unresponsive to claims.
Technician failed to diagnose vehicle issue despite customer explanation.
Vehicle returned with excessive grease residue after oil change service.
Business attempted to upsell unnecessary automotive parts to the customer.
Staff treated customer rudely and refused to honor a promotional coupon.
business falsely claimed a new battery was defective to overcharge customer
Staff failed to inflate tires as requested and falsely confirmed completion.
Technician damaged engine cover and replaced factory parts with improper hardware.
Shop refused to lend or rent tools for an emergency repair.
Staff yelled at the customer after being asked a question.
Technician failed to check tire pressure or identify a nail.
customer charged twice for the same automotive repair service
Business refused to perform an oil change despite available staff.
inaccurate billing and poor service for an oil change
The shop quoted an excessive labor fee for a simple repair.
The oil change service was overpriced and took too long.
incorrect diagnostic led to unnecessary repairs and unresolved vehicle issues
Management allegedly pockets cash payments and performs poor quality vehicle repairs.