Griffin's Auto Repair
🚗 Auto & Repair · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business performed unnecessary repairs and overcharged the customer.
Shop performed unnecessary expensive pressure test before running diagnostics
Business reply on Google
Aaron, We’re sorry to hear that you’re still unhappy with your experience. We’ve made every effort to reach out and address your concerns because we genuinely care about our customers and the service we provide. While we understand we may not be able to meet everyone’s expectations, we always strive to be fair, transparent, and professional. We wish you the best moving forward.
Shop provided fraudulent repair quote for unnecessary engine work
The shop charged an unnecessary diagnostic fee for a known issue.
Business reply on Google
Mike, We appreciate your feedback and the opportunity to clarify the situation. When you brought your vehicle in, you signed and approved our inspection process before we proceeded. Our team took the time to thoroughly inspect your vehicle to ensure there were no additional issues beyond the radiator leak, as we strive to provide accurate and comprehensive repair estimates. Regarding the estimate, repair costs can vary based on factors such as parts quality, labor, and warranty coverage. We always encourage customers to compare quotes, and we never pressure anyone into repairs. The inspection fee, which you agreed to upon drop-off, covers the technician’s time and expertise in assessing your vehicle. We value honesty and transparency in our services, and we regret that you feel otherwise. If you have any further concerns, we’re happy to discuss them with you directly.
Technicians missed a known issue and provided overpriced labor quotes.
Repair shop failed to install the correct battery after payment.
AC remains unrepaired and vehicle horn was damaged during service.
Business failed to honor warranty and installed used parts instead of new
Staff were rude and left tools and bolts in the vehicle.
Mechanic failed to replace alternator and caused severe electrical fire hazard.
The price of an oil change increased by over one hundred dollars.
Repair shop charged for premium bulbs but installed standard ones instead
Excessive pricing for a standard oil change service
Repeated failed repairs and additional charges for the same issues.
Technician failed to secure coolant cap and missed follow-up appointment.
The vehicle issue persists after an expensive and ineffective repair.
Inaccurate pre-purchase inspection failed to identify critical safety and mechanical…
Staff member was condescending and rude during a phone call.
Shop failed to identify critical safety issues during vehicle inspection
Vehicle returned with water damage and unresolved transmission issues.